Warehouse Manager Store

William M. Gordy

Are you looking for someone who has a record of improving the business? Consider 40 years of hands-on leadership, across a diversity of business experiences. Everywhere I have been, I have made it better, and I will do this for you also.

Warehouse Management

Shipping & Transportation

Team Building

Profit and Loss Management

Business Consulting

Process Improvement

Gap and Root Cause Analysis’

QuickBooks Certified

Restaurant Management

Medical Practice Management

Career Highlights

Southeast Connections, Warehouse Manager, Indian Trail, NC (6/19 - Present)

Accomplishments. Created and managed a system to track all Inventory at 3 separate warehouses in Indian Trail, Fayetteville, and Wilmington, NC. Established procedures to ensure the accuracy of all inventory ordering, establishing weekly counts to determine and track variances. Supporting 25 to 30 field crews in their efforts to install gas pipeline throughout the southern zone of NC. Also, established systems to track and maintain all serialized gauges, and other equipment that required calibration and or maintenance.

World Class Acoustic & Visual Elements, Logistics Manager, Concord, NC (5/16 – 5/19)

Accomplishments. Created a warehouse from their existing “room full of stuff”. Decreased inventory by 37% over tenure. Responsible for all shipping/receiving operations for equipment product sales, delivery and recovery operations to/from all build project sites. Maintenance of the company automotive fleet. Managed the transitions through two different Logistics platforms in a three-year period. Systems used QuickBooks, Fishbowl, ODOO.

KHB Office, QuickBooks Enterprise Expert, Charlotte, NC (12/15 – 5/16)

Accomplishments. Transitioned small businesses to QuickBooks Enterprise Solutions, Pro, Premier, and or QuickBooks Online platforms. Assisted on maintenance of bookkeeping. I was responsible for the transition of the company data from existing format to QuickBooks, training of client personnel in: software operation, accounts setup, and reporting. Certified in: QuickBooks Online, QB Desktop 2015-2016, QB Enterprise 2015, QuickBooks Point of Sale 12.0.

Senior Business Consultant, ISI-US, Buffalo Grove, IL (3/14 -12/15)

Accomplishments. Work with small business owners to educate and setup procedures to: track cash flow, calculate labor burden, overhead rates, determine breakeven, and put together pricing models to account for all business expenses and profits in their pricing structures. Also, work to create metrics to measure progress and budgeting models to assist in creating the map for success. Computer system used, Microsoft Suite, QuickBooks.

Practice Administrator, Carolina Eye Cataract & Laser, Rock Hill, SC (01/13 - 08/13)

Accomplishments. Reduced the backlog in accounts receivable from $490K to $157K, by initiating a process, of daily filing, methodical review of the Insurance A/R, and building trust and communication within the billing department to identify barriers and remove them. Developed tracking tools to manage patient flow and Technician duties on through the clinical side of the practice. Computer system used, Compulink, QuickBooks..

Business Office Manager, J Stuart McCracken, Ophthalmology, Durham, NC (06/12 - 09/12)

Accomplishments. Increased productivity in the front office, by establishing a system to access paper charts. Increased Dr.’s. Schedule capacity from 50 to 90%. Set up a system of obtaining all appropriate information up front, reducing billing requirements. Created cleaner claims to minimize the payment times and reducing accounts receivable from $110k to $30K over the first 4 months. Computer system used, AdvancedMD.

Change Management Consultant, Dewolff, Boberg, & Associates, Dallas, TX (02/11 - 04/12)

Accomplishments. Increased maintenance productivity by 56%, Coached at the front line supervisor and superintendent levels on two Nuclear Power projects. Worked with supervisors in the Mechanical, Electrical, and I&C Maintenance areas to encourage them, through gap analysis, to identify actual to estimated times on maintenance jobs, identify barriers to job completion, and setting up plans for overcoming obstacles to performance.

Operations Officer, Piedmont Community Physicians, Winston Salem, NC (12/10 - 02/11)

Accomplishments. Worked as a short-term project lead to implement the change to Electronic Medical Records for several medical practices within the group. Coordinated with the Practice Managers, Computer Technicians, Electrician Support, and Training personnel to ensure a smooth transition. Computer system used eClinicalWorks

Practice Manager, The Center for Sight, Winston Salem, NC (08/00 - 07/10)

Accomplishments. Increased efficiency of the office through the evaluation of the workloads associated with each job and realigning the staff to perform the work. This reduced the staffing level requirements by over 40%. Assumed responsibility over insurance billing reducing accounts receivables from $160k to $20k. Learned all aspects of insurance billing on the job through research and seeking out advice from knowledgeable persons throughout the ophthalmic and insurance communities. Increased profits by combining positions and streamlining office operations. Computer system used, Mysis Tiger, QuickBooks..

General Manager, Burger King, Winston Salem, NC (09/98 - 11/01)

Store Manager, Taco Bell, New York and New Jersey (09/94 - 05/98)

Accomplishments. I turned around a unit that was losing money with $715k in sales, increasing sales to $1.1M in two years making it one of the top producers in the district. Ran operations at two locations concurrently, guiding both units in urgent need of turnover, making the necessary personnel decisions to bring the units back to healthy, viable states of operation. Communicated restaurant goals to employees, motivated the crew to clean up the store and totally change the customer perception of these unit. Challenged, and disciplined the crew to orchestrate a tremendous change in attitude over a very short time frame. Gained control of billing and ensured that all vendors were paid. Took a strong approach in evaluating the repair and maintenance needs of the unit and raised the unit’s equipment to company standards.

United States Marine Corps (05/80 - 05/92)

Logistics Liaison Officer, Quantico VA. Supported JCS computer generated logistics exercise. Developed and implemented logistics database using Lotus, Enable, and MultiMate.

S-4 Logistics Officer, Camp Lejeune, NC. Coordinated all logistics requirements in support of Division, Headquarters Battalion. Supervised a staff of 15. Managed acquisition, storage, and distribution of materials, personnel, and other assets. Developed battalion logistics plans and SOP’s. Supervised the operation of two separate dining facilities, including the Marine Corps only fast food facility, feeding over 5000 troops daily.

Logistics Instructor, US Army Logistics Management College, Fort Lee, VA. Developed and taught lesson plans for training of inventory managers at the National Inventory Control Points throughout the US. Responsible for coordinating annual trip to instruct students in US force logistics capabilities at the Canadian Logistics School in Base Borden, Canada.

Education

MS Logistics Management (1991) Florida Tech Melbourne, FL

BA Physical Education (1980) UNC Chapel Hill, NC

Computer Systems

QuickBooks

FishBowl

ODOO

Microsoft Suite

Mysis

eCliniical Work

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