Customer Service Self Employed
Resume:
JULIA HENRY
************@***.***
**** ********* *******, *********, ** 34212
SUMMARY
I am very organized and energetic, a self-starter, quick to learn new skills and enjoy being busy. I am interested in becoming a part of a great company and starting a new venture. EDUCATION & TRAINING
1982 Cosmetology
BOCES, Lindenhurst, NY
2000 Real Estate License
New York, NY
EXPERIENCE
05/2005 to 03/2017 Manager
Our Creations – Medford, NY
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
Established and created training programs to enhance employee knowledge of best practices resulting in improved customer satisfaction
Assigned tasks to associates to fit skill levels and maximize team performance
Greeted and encouraged feedback from customers using that feedback to implement positive changes within the store
Opened and closed store by processing daily paperwork, balancing register, producing staffing schedules and preparing deposits
Trained current employees for additional job responsibilities to maintain coverage of roles at all times 07/2000 to 07/2007 Real Estate Agent
Douglas Elliman – Babylon, NY
Counselled customers on market current status for residential and land markets
Met and exceeded sales goals through consultative sales techniques and closing abilities TYPE PERSONAL NAME
Expanded market share by executing effective sales strategies while detailing market conditions analysis for strategic planning
Managed and rented rental properties
Increased customer satisfaction ratings by addressing issues effectively for speedy resolution
Generated property lists compatible with buyers’ needs and financial resources
Created and maintained large client base by meeting needs and delivering exceptional customer service
Negotiated contracts and coordinated with lenders, attorneys and inspectors
Coordinated appointments with prospective buyers to showcase houses and plots
Developed close relationships with area realtors and promoted builders to boost referral network
Successfully guided home buyers and sellers through sales and purchase of properties
Developed excellent rapport with custom builders to expand opportunities for growth
Prepared contract documents, purchase agreements and closing statements
Negotiated, facilitated and managed real estate transactions
Answered telephone calls and emails from existing and potential customers
Communicated with owners regarding home and loan status
Educated clients and answered all questions regarding current real estate market
Greeted new home buyers and promoted features of newly constructed homes to assist clients in making educated decisions
Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure
07/1995 to 05/2005 Hair Salon Owner
Self Employed – Patchogue, NY
Responded to customer inquiries by telephone, email and in person
Offered clients catalog showcasing hairstyle options with which to choose cut and color
Collected payment from customers and scheduled next appointments
Backed up reception desk by answering phones, scheduling appointments and processing payments
Maintained updated knowledge of industry products including chemical composition, structure and properties SKILLS
Issue and conflict resolution
Contract development and management
Project management
Lead generation
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