Service Representative Customer

LAVINA VIDENYI KITOTO

CELL: +254*********] EMAIL: ************@*****.***

FRONT OFFICE OPERATIONS

PROFESSIONAL PROFILE

A focused and professional receptionist with experience in providing front desk support in a fast paced environment. I am passionate in giving an outstanding first impression to clients and visitors and contributing to the business's positive reputation. I am also skilled at becoming an integral member of a reception team with exceptional customer service skills and the ability to provide an effective reception and switchboard service.Am a first learner and ready to learn any new concepts.

CORE SKILLS

Written and verbal communication skills.

Courteousness and professionalism.

Receptionist skills and knowledge in e-zee system, Fortune system and OPERA system.

Scheduling and planning skills.

Time management skills and also excellent in interpersonal skills.

Very confident in communicating with guests and providing them with information.

Ability in handling stressful situations in a calm and professional manner.

HOSPITALITY EXPERIENCE

LONGONOT AND NORFOLK TOWERS APARTMENTS OCT 2022 - PRESENT

RECEPTIONIST

Responsibilities

Greeting guests and responding to queries.

Checking guests in and out

Replying to emails and receiving local and international calls.

Cashier and handling guest complaints.

LA MAISON ROYALE HOTEL OCT 2021 - OCT 2022

RECEPTIONIST

Responsibilities

Greeting guests and responding to their inquiries,requests and issues in a timely, personable and efficient manner to resolve their concerns.

Provide information about the hotel,restaurant, nearby attractions, available room rates and amenities.

Checking guests in and out.

Inform customers about payment methods and receiving payments to settle their accounts.

Liaise with the housekeeping staff to ensure all rooms are clean and ready to accommodate new guests.

Receiving both local and international calls

Replying to emails from guests and other organisations.

Creating and maintaining guests accounts by posting different charges.

UTALII HOTEL FEB 2020 - JULY 2021

FRONT OFFICE OPERATIONS AS A TRAINEE

Responsibilities

Greeting and welcoming guests.

Guiding and solving queries of customers.

Receiving calls and messages.

Checking in guests and creating their accounts.

Handling guest complaints.

KILELESHWA PRIMARY SCHOOL MAY 2019 - AUG 2019

TEACHING PRACTICE

Responsibilities

Teaching children and keeping all there records.

Providing them with weekly assignments to know there progress in class.

PROFESSIONAL DEVELOPMENT

KENYA UTALII COLLEGE SEP 2019 - AUG 2021

Certificate in Front Office operations.

KENYATTA UNIVERSITY SEP 2018 - DEC 2019

Certificate in early childhood development

EDUCATION

KEVEYE GIRLS HIGH SCHOOL 2014 - 2017

Kenya Certificate of secondary education.

LANGUAGES SPOKEN WRITTEN

English

Fluent

Excellent

Kiswahili

Fluent

Excellent

INTERESTS AND ABILITIES

Reading novels.

Playing netball.

Travelling

Socializing with friends and family.

REFERENCE

MR. JAMES KAMAU

HOD front office operations

Kenya Utalii College

PO Box 31052 - 00600 Nairobi

Cell phone : +254*********

Email : ******@******.**.**

PAULINE WAIRIMU

Front office supervisor

La Maison Royale Hotel

09 Mogotio Road 00200 Nairobi

Cell : +254*********

Esther MUCEBIU

Front office supervisor

Longonot place apartments

PO BOX 40076 kijabe St,Nairobi

Cell: +254*********

Contact this candidate