Representative Customer Service
Resume:
Jadyne Hartman
Customer service
Rockford, IL ***02
adudiu@r.postjobfree.com
Seeking a challenging position that will utilize my current skills and provide growth opportunities Authorized to work in the US for any employer
Work Experience
Assistant General Manager (AGM)
Home2 Suites by Hilton Loves Park/Rockford, IL - Rockford, IL August 2021 to Present
Assisted the General Manager with day to day operations of running the hotel. Housekeeping boards, invoices, billing, ordering supplies, answering multi-line telephone. Computer experience. Some word and some excel. Night audit. Supervisor to multiple departments. Night Auditor
Hilton Garden Inn Hotel - Rockford, IL
September 2020 to August 2021
• Closed out Business Day Numbers • Customer Service • Micros System • OnQ Systems • Multi-line Switchboard • Resolve Payment Issues • Electronic Payments • Office Equipment • Organizational Skills
• Billing/AR • Make/Cancel Reservation • Light Housekeeping • Set Up For Breakfast Customer Service Representative
Swedish American Hospital - Rockford, IL
April 2019 to September 2020
Made and answered phone calls from patients to register them for their upcoming tests, surgeries and doctor appointments. Called doctor offices to make sure people that had referrals had made their appointments
Night Auditor
Hilton Garden Inn - Rockford, IL
2013 to April 2020
• Closed out Business Day Numbers • Customer Service • Micros System • OnQ Systems • Multi-line Switchboard • Resolve Payment Issues • Electronic Payments • Office Equipment • Organizational Skills
• Billing/AR • Make/Cancel Reservation • Light Housekeeping • Set Up For Breakfast Customer Service
Candlewood Suites - Rockford, IL
2012 to 2013
• Opera Systems • Multi-line Switchboard • Resolve Payment Issues • Electronic Payments • Office Equipment • Organizational Skills • Billing/AR • Maintain Inventory • Make/Cancel Reservation • Laundry
• Light Housekeeping
NCO
Rockford, IL
2010 to 2012
• Voice Customer Care Representative • Tech Chat Customer Care Representative Customer Service
Quality Inn & Suites
2003 to 2010
• Multi-line Switchboard • Resolve Payment Issues • Electronic Payments • Office Equipment • Organizational Skills • Scheduler • Maintain Inventory • Occupation Training • Make/Cancel Reservation
• Laundry • Group Reservations • Light Housekeeping • Coordinated Breakfast Education
High School Diploma
West Senior High School - Rockford, IL
1983 to 1987
Skills
• Microsoft Office (Less than 1 year)
• Microsoft Windows (Less than 1 year)
• MS OFFICE (Less than 1 year)
• Training (7 years)
• Typing (10+ years)
• Opera
• Front Desk (10+ years)
• Guest Service (10+ years)
• Cash Handling
• Receptionist
• Customer Service
• Micros POS
• Night Audit
• Multi-line Phone Systems
Certifications and Licenses
CPR/AED
December 2017 to December 2019
Additional Information
• Work well without supervision
• Excellent with customer support services
• Skilled at learning new concepts quickly
• Works well under pressure
• Multi-Line phones
• Office Equipment
• Mailroom Equipment
• Windows Experience
SKILLS:
Communication
Organizing
Typing
Office Equipment
Microsoft Office
Microsoft Windows
Training Ability
• Available to work a full time schedule
• Available weekends
• Will work overtime if available and needed
SALARY:
• Negotiable
Contact this candidate