Kyra Black

Columbia, SC *****

adudih@r.postjobfree.com

+1-308-***-****

• Dynamic customer service professional experienced in both call-center and retail store settings.

• Productive relationship builder; excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.

• Highly professional--dependable, reliable and able to perform duties with minimal supervision. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Amazon Fulfillment Associate

Amazon Warehouse - West Columbia, SC

August 2022 to December 2022

• Receive and put away inventory.

• Get customer orders ready and pack them up.

• Load boxes into trucks for shipment.

• Use scanners to read bar codes on products.

• View prompts on screens and follow the direction for some tasks.

• Troubleshoot problems.

• Ensure product meets quality requirements.

Temporary Nursing Assistant

Barclays Rehabilitation and Health Care Center - Cherry Hill, NJ May 2019 to July 2022

• Turning or moving patients

• Gathering medical supplies

• Bathing patients

• Grooming patients by brushing their hair, teeth, shaving them, etc.

• Feeding patients and documenting their food and liquid intake

• Checking vital signs such as blood pressure and heart rate

• Answering patient calls

• Documenting information

• Cleaning rooms and bed linens

• Stocking supplies

• Assisting with some medical procedures

• Safety procedures

• Transporting patients

• Taking care of wounds

Shift Manager

KFC Taco Bell - Maple Shade, NJ

August 2019 to November 2021

• Assign tasks to staff.

• Supervise staff throughout the shift.

• Monitor inventory levels.

• Order more inventory as needed.

• Ensure that enough staff members are present for the shift.

• Balance the cash register at the end of the shift.

• Manage bookings.

• Resolve conflict between staff members.

Comcast

Advanced Customer Services - Philadelphia, PA

September 2020 to March 2021

• Interacts with customers via telephone or email to assist with a variety of inquiries and issues.

• Maintains fundamental understanding of competitive environment and positions Comcast products positively to our customers

• may assist them with setting up a device or troubleshooting technical issues.

• Answering questions about a company's products or services.

• Processing orders and transactions.

• Resolving issues and troubleshooting technical problems.

• Delivering information about a company's offerings. Overnight Shift Leader

McDonald's - Philadelphia, PA

September 2019 to January 2020

• sweep, scrub, mop and polish floors vacuum

• Demonstrated excellent communication skills between management and crew to ensure all tasks were completed in timely manner.

• Handled cash drawers excellently whenever necessary.

• Counted deposits before they were sent to the bank.

• Provided friendly customer service to each and every customer.

• Dependable employees to make sure what needed to get done was completed.

• Ensured all transactions were professionally handled to keep brand name strong and positive.

• Strived to keep customers happy and make them want to come back to the restaurant. Night Auditor/Front Desk Agent

HOTEL ML - Mount Laurel, NJ

April 2017 to October 2019

• Welcome guests in a warm and friendly manner

• Ascertains guests' lodging, purchasing needs.

• Assists guests and owners in a friendly, and efficient manner with appropriate follow-up

• Registers guests and manages the rooming chart.

Customer Service

Days Inn & Suites - Cherry Hill, NJ

November 2014 to October 2016

• Hands on experience in accepting payments from customers and give change and receipts

• Highly skilled in using scanners, cash registers, and calculators to calculate the price of items that customers buy

• Proven record of using the right process for cash, credit cards, or other types of payment

• Thorough understanding of counting the money is in register at the beginning and end of shift

• In-depth knowledge of handling returns and exchanges of goods

• Greeting customers

• handling customer complaints

• booking reservations

Education

Bachelor's degree in business

Strayer University

April 2019 to May 2023

High school diploma

Winslow Twp High School

June 2012 to September 2012

Skills

• Laundry

• Home care

• EMR systems

• Cooking

• Hospital experience

• Vital signs

• Load & unload

• Workers' compensation

• Communication skills

• Patient observation

• CPR

• Toddler care

• Cleaning

• Packaging

• Sales

• Dietary aide experience

• Organizational skills

• Food service

• Microsoft Word

• Cash handling

• Picking & packing

• Time management

• Conflict management

• Order picking

• Supervising experience

• Warehouse experience

• Food preparation

• Caregiving

• Front desk

• Food processing

• Guest services

• Shipping & receiving

• Meal preparation

• Childcare

• Dietary department experience

• Stocking

• Customer service

• Shift management

• Medical Records

• Nursing

• Computer Operation

Certifications and Licenses

Food Handler Certification

CPR Certification

Contact this candidate