Meggie Guerrero

*** **** **** *****, *********, Utah 84010 801-***-**** adudi7@r.postjobfree.com

I understand what it takes and what it means to have a successful business. I enjoy working hard and take pride in everything I do. I have a positive attitude and an ability to easily deescalate upset clients and employees. I create a cheerful environment and my positivity and laughter is contagious.

For 5 years, I owned and ran my own business doing computer repairs out of my home. When my business was affected by Covid-19, I needed to find a new source of income. So, that is what brings me here.

Education

DECEMBER 2015-SEPTEMBER 2016 OGDEN-WEBER APPLIED TECHNOLOGY COLLEGE

Information Technology

Networking and Advanced Technician

Advanced Computer Tech course, CompTIA A+ certification course, CompTIA Networking and CompTIA Security

Skills & Abilities

KNOWLEDGE: OFFICE MANAGEMENT, ACCOUNTING, BANKING AND CREDIT CARD SERVICES, BOOKEEPING, TAX KNOWLEDGE AND SMALL BUSINESS

ABILITIES: BUILDING CLIENT RELATIONSHIPS, PEOPLE SKILLS, CLIENT SATISFACTION, DEESCALATION AND PROBLEM RESOLVING

SKILLS: TIME MANAGEMENT, INDEPENDENT AND SELF STARTER

Experience

BANK OF AMERICA CLIENT SERVICES AGENT TELEPERFORMANCE USA JANUARY 2022 – CURRENT

Work from home call center agent.

Answer incoming calls for Bank of America.

Client Servicing for Consumer Credit Card department.

Services include, credit card payments, Online and Mobile Banking support, credit card payments and transfers, APR, Credit Limits and Card product queries, etc.

Problem resolution and deescalating upset and angry clients.

SERVER IHOP NOVEMBER 2020 – MARCH 2021

Take food orders then serve the food to customers in a diner.

Assemble orders for to-go, online orders, delivery services and car side service.

PERSONAL AND BUSINESS TAX CPA ASSISTANT FLYNN'S TAX SERVICES ANNUAL TAX SEASON SINCE 2015 (JANUARY 1-APRIL 15)

Personal assistant for a CPA during tax season, do anything needed.

Bookkeeping, accounting, payroll and data entry using Excel..

Office management and computer maintenance and repairs.

Personal and business tax preparation.

OWNER/COMPUTER REPAIR TECHNICIAN SELF-EMPLOYED JANUARY 2016 - SEPTEMBER 2018 AND FEBRUARY 2019 – JULY 2020

Own and operate a Computer Repair business out of my home.

Repair and custom build computers for clients.

Provide IT services for a few local small businesses.

LEAD COMPUTER TECHNICIAN ABBTECH SPETEMEBER 2018 – FEBRUARY 2019

Install computers and servers for companies and government offices that have contracts with DELL.

Team leader for a few projects.

Work independently and as a team, depending on the contract.

COOK STONEYBROOK ASSISTED LIVING AUGUST 2013 – AUGUST 2014 AND SEPTEMBER 2016 – APRIL 2017

Cook and serve meals to residents in an assisted loving facility.

Prepare meals according to diet and preference.

Work independently, shifts are 12 hours long for all 3 meals and the only cook on duty during my shift.

PERSONAL CHEF/ASSISTANT AND CAREGIVER SELF-EMPLOYED OCTOBER 2013 -SEPTEMBER 2016

Cook meals for a client that is unable to cook from October 2013-August 2014

Caregiver for a client in their home that is unable to care for themselves from August 2014-August 2015.

Run errands, clean homes and what ever clients need help with from October 2013-September 2016.

*Experience previous to 2013 and references upon request.

Achievements and Certifications

Utah NASA Academic Achievement Scholarship Award in February 2016; $5000 scholarship awarded by NASA and OWATC.

ServSafe Certification February 2021, expires February 2026.

CERT Certified

100% client satisfaction scores in September and October, 2022

Contact this candidate