Customer Service Sales Manager

TOYIN .A. FANIYI

Odessa, TX ***** 1-432-***-**** ********@****.******.***

Professional Summary

Personable Customer Service Sales Manager offering 7 years of experience in telephone, and face-to-face customer service in telecoms industry. Knowledgeable and helpful professional possessing positive, friendly disposition. Expertise in resolving wide range of product and service issues speedily and satisfactorily. Effectively promote products and increase revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves, and assisting customers. Drive customer loyalty by providing friendly and skilled support.

Education

DEGREE DATE EARNED SCHOOL

Bachelor of Science: Healthcare Management – Texas Tech University Health Science Center. Lubbock-05/2022

Associate of Arts: Nursing - Odessa College. Odessa TX - 08/2018

GED- Nigerian Air Force Secondary School Ikeja. Lagos

Skills & Abilities

Relationship skills sales techniques

Business growth and customer retention

Meeting sales goals quarterly

Product Sales and training

Troubleshooting Technical Issues on phones

Product Knowledge and training

Stocking and replenishing

Teamwork and teambuilding skills

Conflict resolution

SALES

Sales increase in 70% within 2yrs of joining Nokia team also took part in Networking and lunching of 3 major Nokia Products with the highest number of sales figures.

LEADERSHIP

Training and coaching of Sales Executive for 3months on Product knowledge

Led 2 teams in networking and franchises

Experience

SALE / CUSTOMER SERVICE SHALOM SCRUBS (09/2022-TILL DATE)

SALES/CUSTOMER SERVICE MANAGER NOKIA WEST AFRICA - LAGOS/NIGERIA (08/2007 - 03/2013).

Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.

Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.

Showcased product features to customers and discussed technical details to overcome objections and lock in sales.

Built client list and strengthened customer relationships through consistent communication via phone and internet.

Communicated client satisfaction trends and product usage to marketing, sales and product development groups.

Used consultative sales approach to understand customer needs and recommend relevant offerings

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