Customer Service Specialist
Resume:
HANNAH CABALLERO
D E T A I L S
ADDRESS
La Feria, 78559
United States
PHONE
adudem@r.postjobfree.com
S K I L L S
Excellent Customer Service
Skills
Interpersonal
Communication
Leadership Skills
Friendly and Outgoing
Attitude
Effective Time
Management
Organization
Direct Sales
Initiative and
Problem-solving Abilities
Multitasking Skills
Teamwork/Collaboration
Technical Support
Multitasking
Detail Oriented
Google Suite
75 WPM
P R O F I L E
Customer service specialist with over 10 years of experience in sales and customer relations. Travel experience includes Spain, Mexico, Paris, Africa, and India. Professionally skilled at establishing and maintaining excellent communication and relationships with customers. Proven ability to exceed company goals through problem solving, attention to detail, multitasking, and exceptional interpersonal skills. Knowledgeable in traveling research, thrives under pressure, and determined to succeed. Hope to have the opportunity to begin a much anticipated career in the travel industry.
E M P L O Y M E N T H I S T O R Y
Barista, Fiction Coffee Dallas
May 2021 — Nov 2022
• Supported sales efforts by staying up to date with company goals and executing them in a timely manner.
• Provided exceptional customer service to customers, and proactively made recommendations to customers based on their interests.
• Crafted delicious beverages and food with the study of both coffee and food science.
• Developed long lasting relationships with customers and local businesses.
• Opened and closed shop along with washing dishes and restocking the bar line for continued fast service capabilities.
General Manager, La La Land Kind Cafe Dallas
Dec 2020 — May 2020
• Attained the highest employee retention of all other shops.
• Exceeded sales expectations by 75% through strong leadership, customer retention, and innovative teaching skills.
• Developed meaningful relationships with both vendors and customers through great interpersonal skills and strong business strategies.
• Consistently met company goals through knowledge of business strategies and exceptional customer service.
• On-boarded and trained employees for multiple locations.
• Created schedules and assigned team members' shifts according to their preferences.
Medicare Relationship Manager, Health IQ Dallas
Jun 2020 — Sep 2020
• Top of class with proven scores and exceptional interpersonal skills.
• Provided greater access to health insurance, by providing education and assistance to senior citizens, disabled, and special needs beneficiaries.
• Qualified inbound leads and converted to clients.
• Drove member experience and retention through company policies and programs.
• Facilitated safe and intentional relationships with beneficiaries. Barista, Children's Health Hospital Dallas
Jul 2019 — Jun 2020
• Earned highest employee rating in department of over 100 employees.
• Intentionally served patients and parents to make their experience at Children's Health memorable.
• Received a raise after 6 months of work.
• Made and served café beverages with quality and consistency.
• Engendered customer loyalty by remembering personal preferences and allergy information.
• Maintained regular and consistent attendance and punctuality. General Manager/Barista, Fresh Market Coffee Waxahachie Apr 2017 — Feb 2019
• Daily solved customer troubles with respect and efficiency.
• Developed meaningful relationships with customers and local businesses.
• Weekly created schedules for employees and resolved employee conflict.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Developed new recipes and procedures to accomplish business goals.
• Passionately crafted beverages.
E D U C A T I O N
Bible and Theology, Bachelor of Arts: Southwestern Assemblies of God University
Waxahachie
Aug 2013 — Dec 2017
Master of Arts: Bible and Theology, Southwestern
Assemblies of God University
Waxahachie
Jan 2017 — Present
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