Lauren McLaughlan

530-***-****

adude8@r.postjobfree.com

Work History

Care Coordinator III, Prominence; 03/2020 - Present

• Resolved inquiries from medical providers, professionals, and membership with laser focus accuracy related to Commercial, Medicare, and self-funded (ASO) insurance.

• Collaborated and coordinated with various other stakeholders and departments to improve the customer’s experience.

• Hand-picked and trained on multiple lines of business due to personal ability to be adaptable, flexible, and a quick learner.

• Promoted twice within a short tenure due to personal abilities to take ownership and excel in new initiatives.

• Responsible for the onboarding of new and current employees to have them operationalized in new lines of business in a timely manner.

Administrative Assistant III (temporary position), UNR; 12/2019 - 02/2020

• Managed and coordinated payroll allocations to various cost centers in alignment with grants.

• Budgeted funds for projects.

• Coordinated and managed the State Associate Director of Extensions' calendar, inclusive of scheduling meetings, arranging travel, and working on logistical needs for the director and esteemed guests.

• Created documents and updated organizational policies and procedures.

• Processed procurement transactions through the workday for the State Associate Director of Extension and 4-H. Buyer, McKernan Packaging; 06/2019-11/2019

• Consistently outperformed quotas and goals daily, resulting in additional revenue opportunities for the company.

• Provided effective customer service and interpersonal relationship management to build opportunities between clients, vendors, and staff.

Manager Trainee, Hertz Car Rental; 11/2018-06/2019

• Multi-tasked with great attention to detail while providing excellent customer service consistently above monthly sales metric.

Customer Service Representative, Hometown Health; 05/2018-11/2018

• Liaison between internal and external stakeholders to resolve conflicts and inquiries in a timely manner. Front Desk Agent, Peppermill Resort 07/2017-05/2018

• Proficiently and politely checked customers in & out using the LMS system.

• Guided guests to requested services.

Education

Business Management Bachelor of Science, University of Reno Nevada; 2013-2017 International Conflict and Conflict Resolution, University of College Cork Ireland;Summer Semester 2016 Computer Skills

Microsoft Office Suites, Workday, Kronos, Lawson

Contact this candidate