Customer Service Front Desk
Resume:
VonGretchen Price
Freeman, VA *****
adudd6@r.postjobfree.com
I am a consistent, hard working, highly motivated person. I enjoy working with the public. I feel that i am a friendly, outgoing and
dependable person. I feel it is crucial to demonstrate the importance of my job duties and expectations. I am looking to improve my position
in the work force, expand my knowledge and skills. I am also looking to establish long term employment in a friendly environment.
• General, Brunswick Senior High School 3.0
1993
Authorized to work in the US for any employer
Work Experience
Night Auditor
Hampton by Hilton - Emporia, VA
June 2019 to Present
Work at the front desk from 11:00 pm until 7:00 am and posts daily transactions on the computer. I am responsible for balancing the revenue and expense transactions which occur at the hotel each day by completing the night audit each night. Greets guests, assigns them to rooms and process payments, I also process guests checking out and work with housekeeping to ensure all rooms are cleaned on the proper schedule.
Asset Protection Manager
Wal-Mart
June 2011 to February 2016
Implement procedures and systems to prevent merchandise loss. Conduct audits and investigations of employee activity. May assist in developing policies, procedures, and systems for safeguarding assets.
Store Manager
Dollar General
August 2007 to June 2011
Responsible for direct sales, inventory control, administration and compliance to company policies and procedures. Responsible for staff supervision and training which includes recruiting, selection, scheduling and supervising associates. Assistant Manager
Supertest Joy Food
July 2001 to February 2007
Responsible for maintaining records of sales data and bank deposits. Scheduled employees to achieve optimum customer service, store security, and expense control. Enforced store policies and employee policies and procedures. Supervisor
Simmons Travel Center
September 1994 to July 2001
Directly supervise sales workers in a retail establishment. Duties include management functions, such as purchasing, budgeting, accounting, and personnel work. Waitress/Hostess
Shoney's
June 1990 to January 1994
Take orders and serve food and beverages to patrons at tables in a dining establishment. Make sure customers are happy.
Education
Associate's in Criminal Justice
Southside Virginia Community College - Southside, Virginia, US 2015
High school diploma or GED
Skills
• Microsoft Office
• Recruiting (5 years)
• Computer literacy
• Customer service
• Auditing
• Accounting
• Inventory control
• Cleaning
• Store management
• Budgeting
• Assistant manager experience
• Guest services
• Computer operation
• Retail management
• Sales management
• Cash handling
• Host/hostess experience
• Front desk
• Direct sales
• Night audit
• Sales
• Supervising experience
• Stocking
• Organizational skills
• Administrative experience
• Cashiering
• Driving
• Communication skills
• Leadership
• Time management
• English
• Merchandising
• Management
• Pricing
• Office Management
• Computer skills
• Clerical experience
• Typing
• Microsoft Outlook
Assessments
Customer Focus & Orientation — Highly Proficient
May 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Front Desk Agent (Hotel) — Highly Proficient
September 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Attention to detail — Highly Proficient
June 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
Verbal communication — Proficient
June 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Customer service — Proficient
May 2022
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Highly Proficient
June 2022
Responding to customer situations with sensitivity Full results: Highly Proficient
Home health aide skills — Highly Proficient
June 2022
Providing care to patients in a home setting
Full results: Highly Proficient
Work style: Reliability — Expert
June 2022
Tendency to be dependable and come to work
Full results: Expert
Call center customer service — Highly Proficient
July 2022
Demonstrating customer service skills in a call center setting Full results: Highly Proficient
Work style: Reliability — Proficient
July 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Administrative assistant/receptionist — Highly Proficient July 2022
Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient
Customer service — Proficient
May 2022
Identifying and resolving common customer issues
Full results: Proficient
Data entry: Attention to detail — Proficient
July 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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