FREYRE, MARY

832-***-****

adudb8@r.postjobfree.com

PROFESSINAL SUMMARY

I have 5 years experienced in clinical and administrative experience 2 . Experience in bilingual communication. I can handle a high-pressured environment in a calm manner. I can effectively communicate with inter-personnel and associates. Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills. Coordinate documentation, inventory, and schedules to boost team productivity. Diplomatic and respectful team player with in-depth understanding of report preparation, spreadsheet use and invoicing. Expert in excel, window’s, PowerPoint, outlook, epic, as well with spreadsheets.

EXPERIENCE

SEPTEMBER 2020 – CURRENT

ADMINISTRATIVE ASSISTANT Houston Health Department

Drafts correspondence, reports, and other documents; proofs/edit documents for accuracy, content, and format

Prepares periodic and specific reports; compiles information and maintains department reference information

Organizing inventory, cataloging, and retrieval of department documents

Represents as head at meetings and conferences

Performs other duties as requested

Schedules and organizes complex activities such as meetings, local and out-of-town travel, conferences, and department activities

Organizes and prioritizes large volumes of information and calls; Sorts and distributes mail; Drafts written responses or replies by phone or e-mail when necessary

Responds to regularly occurring requests for information

Works independently and within a team on special and ongoing projects

Take the lead when asked on special projects and at the request of the Deputy Assistant Director which may include planning and coordinating multiple presentations, disseminating information, coordinating and getting involved on various projects

Types and designs general correspondences, memos, create excel spreadsheets, etc.

Proofreads written correspondences for spelling, grammar, layout and make appropriate changes

Responsible for accuracy and clarity of final copy

Performing purchasing activities, job posting’s, make IT requests, provide logistical and general support to staff, visitors, and act as point of contact for internal and external customers and/or clients

Stay abreast and updated on departmental policies that directly impact program operations, etc.

Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Assisted coworkers and staff members with special tasks on daily basis.

Completed forms, reports, logs, and records to quickly handle all documentation for human resource.

FEBRUARY 2020 – SEPTEMBER 2020

SENIOR CALL CENTER REPRESENTATIVE texas Children HOSPITAL MEMBER SERVICES

Lead call representative for Texas Medication Program

In charge of communication with pharmacy to simplify doctor’s orders.

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

Resolved concerns with products or services to help with retention and drive sales.

Educated customers on company systems, form completion and access to services.

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Cross-trained and provided back up for customer service managers.

Received in-bound calls and initiated out-bound daily calls

APRIL 2019 – FEBRUARY 2020

RECEPTIONIST Harris county harvey Project recovery

Handle multi phone system communicating with patients for program information, referrals, and transfers to Intake Center Staff.

Coordinating with managers for meetings, trainings, reports, and special projects.

Organize and maintain files

Communicated escalated issues with management as needed.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Confirmed appointments, communicated with clients, and updated client records.

OCTOBBER 2016- JULY 2018

MEDICAL BILLING, RECEPTIONIST, X-RAYS doctor’s clinic OF houston

Recorded accurate documentation of patient’s procedures.

Performed ROM exercises with under doctor’s orders.

Able to operate physical therapy equipment

Experience with working with mentally disabled.

Handle multi phone system communicating with patients for program information, referrals, and transfers to Intake Center Staff

Coordinating with managers for meetings, trainings, reports, and special projects

Communicated escalated issues with management as needed

Medical Billing

Recorded accurate documentation of patient’s procedures

Able to operate physical therapy equipment

Experience with working with mentally disabled.

October 2015-September 2016

DENTAL ASSISTANT/ RECEPTIONIST, GESSNER DENTAL CENTER

Scheduling patients’ appointments.

Able to perform x-rays and dental impressions procedures

Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.

Performed general chair-side duties for general dentistry, endo procedures and oral surgery.

Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.

Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.

Prepared patient X-rays and images for review by dentist.

Provided diagnostic information by exposing and developing radiographic studies.

EDUCATION

JULY 2018 - CURRENT

SURGICAL TECH HOuston community college

OCTOBER 2016

X-RAYS (LMRT) THE COLLEGE OF HEALTH CARE PROFESSIONALS

2016 graduate

JUNE 2014

DIPOLMA THURGOOD MARSHALL HIGH SCHOOL

[Animated Club] Member

Elected Captain of [Swimming Team ]

Elected Captain of [Soccer Team]

Extracurricular Activities: [Golf ]

Extracurricular Activities: [JROTC]

Criminal Justice Club] Member

SKILLS

CPR certified and trained

First aide training

Bilingual in Spanish and English

Microsoft Savvy (Excel, PowerPoint, and word)

Microsoft Outlook

COVID-19 first responder

Multitasking and Time Management

Document and File Management

Spreadsheet Development

Office Supplies and Inventory

Billing and Invoicing

Multi-Line Telephone Systems

Contact this candidate