Ramp Agent Customer Service

Eduardo do Nascimento.

Eduardo.nasdon@gmail,com

Tel: 772-***-****.

** *********** **, **** ***** florida, 32960

PROFILE

Strong work ethic, self-motivated, quality standards.

Able to constant change, direct communication skills.

Confident, well organized, top notch safety practices.

Detail oriented, goal driven, passionate.

Ability to remain call in crisis situation.

Able to learn quickly, make effective decision, keen instincts for problem resolution.

Oversaw department by supervising and training new employees.

Supervised junior staff and improve performance.

EXPERIENCE

Picker and shipping New England Ice Cream. Norton, MA 2020 – present

Duties include building pallets, organizing warehouse.

Lead/ Caption for SAS Retail Services, Boston, MA 2019.

Responsible remolding the shell, making space, adjusting, clean orientation, supervision the team.

Shipping and Receiving, Contech Medical, Providence, RI 2008-2009.

Breaking down orders, places orders, building pallets and shipping.

Lead Ramp Agent, Servisair, Boston, MA 2007-2008,

Responsible duties include parking, chucking, and offloading, uploading, pushing back international and domestic flights.

Ensuring all ramp agents has proper safety equipment such as vest, wands, and boots.

Provide trained and supervised customer service agents and ramp personnel. Responsible for daily operation decisions and dealt affectively with all crises. Successfully loading planes and preparing them for departure in under 60 minutes.

Ramp Agent, UPS, Boston, MA, 2006- 2007

Worked with staff to accelerate and create the best connecting flight service available to packet deliver, responsible to offloading packed from aircraft on safety time, responsible for hazmat packets and dangers goods, uploading the aircraft in safety time by UPS.

Supervisor, Whole Foods market, Boston, MA, 2001-2006

Be responsible for team members in grocery, dairy and frozen department, make order and provide excellent customer service in it one. Responsible for the inventory for the it department.

Education

Godofredo Shinneider, Vila Velha, Espirito Santo, BRAZIL.

Degree

HIGH SCHOOL 1992

Skill

Fork lifting operation

Mechanic gasoline diesel course

Safety training

Excellent driver

Hazmat and danger training

English, Portuguese, Spanish languages

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