Customer Service Floor Supervisor

Natalie Oliver

aduda3@r.postjobfree.com 619-***-****

SUMMARY

Highly energetic, retail floor supervisor seeking a management position that will inspire my strong sense of leadership, motivation, and responsibility to work as a team leader in a positive store-front setting while being passionate about delivering quality customer service.

SKILLS

●Customer-centric self-starter with a strong focus on engaging a diverse customer base

●Able to learn skills quickly and achieve success through prioritization and completing tasks

●Works well with others in diverse, team-based environments

●Energetic, hard-working achiever and communicator, with strong listening skills

●Responsible and reliable, with proven track record of professionalism

●Tech-savvy in Mac OSX, IOS, Windows 10, Excel, Word, Google Docs

PROFESSIONAL EXPERIENCE

Retail Floor Supervisor December 2019 - present

VANS Chula Vista, CA

●Consistently exceeding sales goals by modeling selling behaviors for the brand, customer, and product.

●Continually setting ‘Brand Right’ customer engagement by engaging customers in interactions that convey knowledge and passion for the brand.

●Assisted and trained colleagues to help achieve their sales goals as well as daily sales targets for the day.

●Expertise in customer service; helped customers regarding orders, phone calls, transactions, etc.

●Ensure products are available to customers and in a compelling way by participating in store “merchandising floorsets” that is consistent with visual guidelines that represented the brand.

●Knowledgeable in stockroom organization and etiquette as well as “cash register” policies/etiquette.

Retail Sales Lead May 2019 - August 2020

Tommy Hilfiger San Ysidro, CA

●Demonstrated/sold merchandising to customers, as well as providing customer service to help generate sales.

●Replenish and maintain the sales floor to ensure a clean environment as well as keeping store products full and available for customers.

●Knowledge in store’s store’s technology/registers.

●Responsible for training new employees as well as demonstrating the brand’s knowledge in product and customer service.

Assistant Manager June 2017 - August 2019

Project Pie Chula Vista, CA

●Served as “key holder” and “right hand” to the store's general manager.

●Supervised and delegated employees’ day-to-day operations, ensuring the restaurant’s commitment to service, quality, safety and sanitation.

●Monitored and maintained restaurant inventory, and was routinely responsible for cash handling.

●Tracked progress of weekly, monthly, quarterly and annual objectives/sales for the restaurant.

EDUCATION

Southwestern Community College Chula Vista, CA

General Education and university transfer requirements August 2016 - May 2019

San Ysidro High School San Diego, CA

ASB, High School Diploma July 2012 - June 2016

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