Customer Service Assistant Manager

Summary

Skills

Experience

Kurt Laubhan

*** * *** ******, ***** Junction CO 81501

Home: 970-***-****

*********@*****.***

Experienced Credit Manager knowledgeable about credit precedures and document review. Highly effective at optimizing credit policies to balance profit and loss. Bringing high integrity and deep knowledge of the field with 13 years of related experience in rent to own business. Specialized in credit administration and their applications . Detail oriented and skilled at analyzing lending activities. Excellent ability to collaborate with other departments to keep operations running smoothly. Experienced at training and mentoring new employees. Dedicated individual with customer service and communication skills. Specializing in credit control and monetary collections. Effective at responding to challenging customer interactions with a calm and professional manner. Knowledgeable about non-payments, short pays, and error reports. Proven ability to reduce delinquencies and mitigate risks. Brought experience and support to any needs. Honored company ethics and preserved confidentiality. Helped manage a high pace environment during challenging circumstances. Familiar with regulatory and legal guidelines in business. Result orientented, focused on building positive variables and achieving goals. Was in charge of producing all digital plates for a brand new Million Dollar printing machine. Was then promoted to lead assistant at a 30 year old printing company. During time at Kinkos trained between 75 and 100 new coworkers. Also was put in charge of Fed Ex training when Fed Ex bought Kinkos in 2004. Left Kinkos to move to Colorado.

Credit analysis

Sales expertise

Management accounting

Collections process

Team leadership

Expert in customer relations

Risk assessments

Information verification

Oral and written communications

Multitasking

Process improvement

Recovery techniques specialist

Project management

Skip tracing

Aged account reporting

Flexible team player

Account management

Complex problem solving

Relationship Building

Effective time management

Kinkos December 1996 to November 2004

Assistant Manager

Fullerton, CA

Established and optimized schedules to keep coverage and service in line with forcasted demands Offered hands - on assistance to customers assessing needs and maintaining current knowledge consumer preferences

Supported staff development and goal attainment by focusing on skill development and job satisfaction Assessed workloads to meet seasonal fluctuation needs Developed loyal and highly satisfied customer base through proactive management of team customer service strategies

Implemented production programs for completing tasks and achieving final product Kept work areas clean, organized and safe to promote efficiency and sales targets Trained team members in successful strategies to meet operational and sales target Applied customer feedback to develop process improvements and support long - term business needs Strengthened merchandising and promotional strategies to drive customer engagement and boost sales Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior perforormance Increased sales immensely by driving operational efficiencies and building excellent customer rapport Managed inventory control processes to restore back stock, control cost and maintain sales floor levels to meet customer needs

Implemented rewards program, bolstering customer retention 150 % Increased sales revenues by 200 % over 2 years by promoting complementary products and educating customers about store promotions

Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency

Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits

Completed timely inventory counts to verify stock levels, address discrepancies and forecast future needs

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies Set and enforced policies focused on increasing team productivity and strengthening operational efficiency

Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance Managed 10 coworkers successfully in fast - paced environment through proactive communication and positive feedback

Pyramid Printing & Digital April 2005 to May 2006

Assistant

Grand Junction, CO

Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors Sorted opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements

Created and updated physical records and digital files to maintain current, accurate and compliant documentation

Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions

Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation

Fielded phone calls from clients when sales leader was unavailable and provided informative answers to questions

Communicated proactively with supervisors and immediately explained issues to ensure appropriate solutions

Worked closely with manager to provide effective assistance for all aspects of business operation Prepared and distributed team-based communications to foster collaboration and enhance team morale Provide accurate and effective product solutions to customers and promotes sales Greeted guest with friendliness and professionalism Transferred and directed phone calls and mail to correct staff members Delivered top-notch administrative support to office staff, promoting excellence in all areas of office operations

Managed and completed paperwork and overall office administration operations Keyed all data into company software

Authored clear and professional business documents, including prints, previews, and final drafts Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks

Education and Training

Organized documentation for smooth completion in a timely manner Prepared packages for shipment, pickup, and courier services for prompt delivery to customers Enhanced efficiency in to sales manager by organizing resources, records and personnel to accomplish demanding targets

Promoted sales by acquiring product knowledge and providing product solutions to customers Assisted manager in all aspects of business operations Attended to office operations and required paperwork Assessed sales opportunities, collected competitor information and performed detailed market analysis Worked closely with coworkers to strategically plan for company growth Produced highly accurate internal an external office collateral, communications and forms such as letters and memoranda

Rent A Center May 2006 to February 2019

Credit Manager

Grand Junction, CO

Wrote and implemented standard operating procedures for credit personnel to ensure consistency in unit operations

Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures

Collaborated with management to evaluate credit strategies and develop improvements Collected data and performed trend and variance analysis to mitigate risk arising from bad debt Utilized deep understanding of industry best practices and legal requirements to prevent critical incidents

Investigated and evaluated customers for creditworthiness and potential risk factors Monitored accounts for signs of fraud and non-payment issues Developed strategies to expedite payments and customer resolutions Streamlined processes for early identification of potential credit system and monitoring problems Recognized across organization for diligence, accuracy, contributions toward maintaining positive cash position through problem resolution

Work cross-functionally with sales, management, and other departments to maintain effective operations Reviewed customer files on regular basis to make sure receivables were in sound condition Made decisions and recommendations about extending customer business Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations

Minimize delinquent accounts and through communication and problem solving collection Provided upper management with daily percentages of deliquint accounts daily Pacific Christian College 1987

Some College (No Degree): Preaching

Fullerton, CA

Fullerton College 1990

Associate of Arts: General Studies

Fullerton, CA

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