Osarka Ladson

**** ****** ***** ****

Charleston, S.C. 29414

843-***-****-(c)

843-***-****-(c)

adud9p@r.postjobfree.com

Objective

Obtain a challenging and rewarding position where I can apply my knowledge, skills, and experience while having an opportunity for professional growth and advancement.

Professional Experience

The Housing Authority of the City of Charleston – September 2018 - present

Charleston, SC

Resident Account Specialist

Process and organize invoices to ensure bills are paid and received in a timely manner

Handle accounts receivables

Maintain confidentiality of bank records and client information

Update Resident accounts with specified charges documented from the property management offices

Research resident ledgers of there is a discrepancy

Process billing statements for residents at the end of the month

Process rent payments received daily by money orders and checks and update residents accounts

Manage and update bad debt payments submitted to IRS for tax interceptions

Maintain accounts by recording, identifying, and verifying financial transactions

Collaborate with other in the accounting department to ensure all financial actions are accurate

Assist HCV department as needed with processing files

The Housing Authority of the City of Charleston April 2014-present

Charleston, SC

Case Management

Provide case management services to clients who are eligible for assistance through the HUD program (section 8)

Good Communication skills

Excellent written/ verbal skills/ ability to establish rapport

Maintain a caseload of 400-852 families

Made sure documents submitted were valid and updated

Contact landlords to validate eviction notices

Participated in staff meetings, training to develop positive team relationships

SCE & G April 2001-September 2013

Charleston, SC

Cashier/Customer Service

Responsible for providing effective customer service for all internal and external customers

Responsible for accurately crediting/applying customers payments

Received and entered phone and fax orders from Housing Department

Communicated with customers in person or by phone concerning orders, storm outages, credit concerns

Handled irate customers in a professional manner

Worked closely with the Credit Department to resolve unauthorized use

Computer Skills & Equipment

Microsoft Office, Windows, CSR desktop, Xerox Fax Machines, Cash Register, Xerox Copiers, Emphasys Software

Education

Limestone College- Bachelor of Social Work Charleston, South Carolina 2010

Webster University- Master’s in Gerontology Dec. 2021

References Available Upon Request

Contact this candidate