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Warehouse Manager Customer Service

Location:
Dubai, United Arab Emirates
Salary:
15000
Posted:
January 02, 2023

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Resume:

Virendra Singh Bhadoriya

Phone: +971-*********

Email: adud90@r.postjobfree.com

Professional experience of 6 years in managing warehousing & logistics activities for organizations in the FMCG sector. Expertise in driving the bottom line of the company associated; targeting senior-level assignments in Warehousing and Supply chain Management.

Key Impact Areas

• Warehouse & Logistics Operations

• Material & Inventory Management

• 3PL Operations

• Reverse Logistics

• People Management & Team Management.

• Customer Service/After Sales

• Clearing & Forwarding

• Fleet/MHE Management

• Client Relationship Management

• Procurement & Vendor Development

Academic Credentials

• Bachelor of Science (Mathematics)– Jiwaji University, India.

• Intermediate – Board of Intermediate Education.

• SSC – Board of Secondary Education, Bhopal.

Certifications & Skilled Training

• Customer Service & Time Management (GLOBAL SHIPPING & LOGISTICS L.L.C JUL :2016)

• Basic Food Safety and Hygiene, HACCP Principles (GLOBAL SHIPPING & LOGISTICS L.L.C OCT:2017)

• First-Aid and Operation safety practices. (Gyma Food Induatries LLC : AUG-2020)

• Operational & Stress Management (GYMA FOOD INDUSTRIES LLC: JAN-2021) Executive Profile/Notable Accomplishments across the career

• Currently associated with MARIHUB OPERATING COMPANY FZE DMCC as a Warehouse Manager. Managing to warehouse and providing logistic and quality control support.

• Swarm Logistics planning process for the region by developing and driving outsourcing strategies, focusing on identification, evaluation, negotiation, and management of world-class 3PL service providers.

• Supervising overall commercial operations and enhanced operational efficiency by eliminating obsolescence and achieving cost reduction through vendor development, rejection, material management, and inventory control.

• Administered process improvement initiatives across supply chain function & implementation plans; introduced Warehouse processes through RF (Radio Frequency).

• Managed major global suppliers and support to ensure Delivery-in-full-on-time (DIFOT).

• Experienced in working across Manufacturing & 3PL industries.

• Successfully saved 30% of space by eliminating Non-moving/Obsolete stock in the warehouse and reduced freight expenses by 25% by developing own fleet team.

• improving productivity, managing Pre-shipment pickup & transit time management, and creating processes that enabled business units.

• Managed warehouse operations with only 55% of the manpower.

• Sustaining inventory accuracy at 99.5%, best in the 3PL / Manufacturing industry.

• Enhancing & maintaining customer satisfaction.

• Reduced usage of A4 papers by introducing paperless receiving and picking, Both sides of printing.

• Reduced discrepancy by up to 5% by implementing everyday huddle briefing and motivating manpower.

• Introduced SOPs for WMS.

• Received Best Performer Award (2017-2018) with a certificate from Global Shipping & Logistics. Professional Experience

MARIHUB OPERATING COMPANY FZE DMCC

MARIHUB.COM by Marihub Operating Company FZE DMCC seeks to enrich the maritime industry by making it more connected than ever and building a network between all sectors to offer value to all users of the portal.

OUR COUNTRIES OF OPERATION:

- United Arab Emirates, Saudi Arabia, Kuwait, Oman, Egypt, Singapore, Malaysia & Indonesia. OUR MISSION:

- To combine and connect the maritime industry segments into a single platform, saving time, and money and facilitating business deals.

OUR VISION:

- To be the world’s leading maritime business hub and procurement marketplace serving the marine industry. Warehouse Manager: 08/2022 to Till date

Highlights

• Overseeing receiving, warehousing, and distribution operations.

• Implementing operational policies and procedures.

• Implementing and overseeing security operations.

• Ensuring effective and safe use of warehouse equipment.

• Ensuring the safety of staff.

• Motivating and disciplining staff.

• Maintaining documentation and keeping accurate records of warehouse activities.

• Maintaining awareness and knowledge of the condition and location of fleet vehicles.

• Assisting with deliveries where required.

• Execute the product group and site-level factory logistics strategy.

• Support internal and external operational benchmarking activities. Districo Global Food & Beverage Trading LLC

FarmLink Basmati, the flagship basmati rice brand of Desai Agri Foods, an India-based food producer and exporter, will showcase its finest quality aromatic basmati rice, along with other rice products at Gulfood 2021, the world’s largest annual food and beverage trade show organized in Dubai, UAE. Warehouse Incharge: 02/2021 to 08/2022

Highlights

• Plan - Oversee the day-to-day operational activities - Planning and managing logistics, warehouse, transportation, and customer service.

• Managing the start-up procedures – unlocking and pre-start checks on all MHE. Allocation of W/H associates as per workload to accomplish tasks promptly. Regular briefing on productivity, huddles, and safety guidelines.

• Monitoring accuracy and organization during offloading/inspection of all Inbound goods/return products.

• Supervise the picking and checking process for accuracy and to ensure customers’ orders are fulfilled.

• Full adherence to Health and safety policy and procedures. Assist in employee training, development, and engagement.

• Generating storage, Near Expiry product reports, Quarantine area & temperature detail reports, and transaction reports to provide an up-to-date view.

• Clearance of DM Inspection, stock release, segregation, and securing of blocked stocks.

• Ensuring Warehouse & MHE cleanliness, maintenance, and checklists are all updated for internal/external audits, and customer visits.

• Led all regular Cyclecount and Annual physical inventory programs to maintain 100% accurate inventory.

• Elevate potential issues and opportunities for improvement to the Warehouse Manager. Analyze, prepare and conduct weekly or monthly presentations concerning operational performance, backorders, and top critical issues.

• Assisting customers in the periodic stock count to maintain 100% stock accuracy.

• Report to the Operational Executive/ Manager on work progress and issues on daily basis. GYMA FOOD INDUSTRIES LLC, DUBAI

Gyma Food Industries LLC Is a Manufacturer, Trader, Importer & Exporter Of Almonds, Cashews, Walnuts,

Macadamia Nuts, Pine Seeds, Pecan Nuts, Hazelnuts, Coconuts, Figs, Prunes, Raisins, Cranberries, Mixed Dry Fruits

& Nuts, Dates & Dates Syrup, Salted Cashews, Salted Peanuts, Slated Pistachios, Bay Leaves, Cardamoms, Cinnamons, Cloves, Cumin Seeds, Fennel Seeds, Coriander Seeds, Garlic, Ginger, Mustard Seeds, Nutmeg, Pepper, Star Anise, Basil, Thyme, Rosemary, Parsley, Oregano, Black Eye Beans, Broad Beans, Chick Peas, Soya Beans, Green Lentils, Green Peas, Semolina, Popcorn, Flaxseed, Quinoa, Gram Flour, Tea, Coffee & Olives Warehouse Supervisor: Sep 2019 to Feb 2021

Highlights

• Headed a team of 80+ employees and managed logistics & multi warehouses for raw material, maintenance

& consumables storage, Issuance, and distribution of Finished goods to the final customers; negotiating and finalizing contracts of freight rates for primary, and secondary distribution.

• Closely monitoring the Inventory labels V/S Production & Delivery forecast to reduce the inventory cost.

• Led all regular Cyclecount and Annual physical inventory programs to maintain 100% accurate inventory.

• Directly supervise Order management and provide a proper plan to the warehouse team for execution by ensuring the KPIs are met by the manpower availability and desired revenue targets are achievable.

• Developing alternate vendor base to achieve cost reduction, increase revenues, streamline process workflow and enhance productivity innovatively for in-house and vendor’s part.

• Work with shippers, freight forwarders, and Trans-loaders to execute bookings and ensure vendors/suppliers/service providers are paid timely.

• Regular Market Reviews for freight costs/transportation rates to keep costs down where possible.

• Executes required export documentation for multiple accounts in various stages of completion in a highly time-sensitive environment. Obtains export certificates from various government agencies in compliance with each shipment.

• Ensure timely invoicing and work closely with the accounting department to ensure billing accuracy.

• Identifies risks and opportunities, when developing logistics plans and freight estimates for super loads, and complex international shipments to ensure cost-effective, safe, and efficient transportation of the company's products.

• Elevate potential issues and opportunities for improvement to the Warehouse Manager. Analyze, prepare and conduct weekly or monthly presentations concerning operational performance, backorders, and top critical issues.

GLOBAL SHIPPING & LOGISTICS LLC

GSL is a leading logistics provider within the UAE offering controlled warehouse infrastructure (Cold Storage, Temperature Controlled temperature ranges from -250 Celsius to Ambient and project cargo storage. A member of the Al Shirawi Group, GSL has been active in the freight service provider sector in Dubai since its incorporation in 1975. GSL offers customers a range of freight management and local warehouse & distribution solutions in addition to 3PL and 4PL services. Customer Service Representative & Logistics coordinator: From Dec 2015 to Aug 2019. Handled Clients: BRF.

Highlights:

• Ensure customer receives the best service by creating proactive strategies and plans to meet their agreed SLA(Service Level Agreement) and expectations.

• Create and maintain KPIs on Service Standards for Outbound Shipment Orders leaving Jebel Ali. All relevant dates are to be logged and a monthly report published showing Service Standards Statistics.

• Monitoring of on-time to request delivery records and speeding up the process of on-time put way.

• Liaise with the Customer and Administration to establish the Customs Paperwork required (Certificate of Origin, Export/Import Bills, Transfer of Ownership) and any other special documentation needed by the consignee.

• Clearing of the rejections in the allocated shipments. Follow up with the distribution upon the deliveries created in WMS. Provide to the Customer with a Stock Report as determined by the Service Standard agreed upon. Tracking of Missing inventory, detailed log, and clearing of SD locations.

• Generating storage, Near Expiry product reports, Quarantine area & temperature detail reports, and transaction reports to provide an up-to-date view.

• Tracking of market returns along with the root cause analysis.

• Resolution of Customer queries about Shipping Information, Shipments dispatched, and Containers received. Investigating answers to general queries about the Logistics function.

• Report to the Operational Executive/ Manager on work progress and issues on daily basis.

• Strong teamwork ethic and promotion of customer service excellence.

• Clearance of DM inspection, stock release, and segregation and securing of blocked stocks

• Assisting customers in the periodic stock count to maintain 100% stock accuracy. IT KNOWLEDGE & SKILLS

• Operating System: Windows Operating System

• Packages: Ms-Office (Complete package), Basics of DOS, Lotus, and IBM Notes.

• ERP Software: Integrated Logistics Solutions (Manhattan System)

: Oracle Cloud

: Microsoft Dynamics

• Accounting Packages: Tally ERP-09.

PERSONAL DETAILS

• Date of Birth : 15thApril 1988

• Nationality : Indian

• Gender : Male

• Marital Status : Married

• Passport No & Expiry : Z3063751 & 01stDec 2024

• Driving License : UAE - Automatic Driving License

• Visa Status : Employment Visa

• Languages Known : English & Hindi

Declaration: I hereby declare that the above-furnished details are true to the best of my knowledge & belief. Place: Dubai VIRENDRA SINGH



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