Rodney M Ferri

** ***** ******, ****#***.

Barrington RI 02806

adud7q@r.postjobfree.com

401-***-****

Experienced customer service representative with exceptional leadership and interpersonal skills.

I am a highly skilled and proficient service professional capable of working within a broad range of environments and service management roles. As a motivated team builder I possess a proven ability to enhance work performance.

Employment History

BAU/HOPKINS Plainville, MA October/2016 to June/2017

Field Service Technician/Project Estimator

•Serving as a manufacturer's representative providing comprehensive client services within the water and wastewater treatment industry.

•Working with engineering firms, municipalities and building contractors to provide estimates, proposals, sales and service.

•Design and negotiate preventative maintenance agreements and service contracts.

•Perform start-up and commissioning of process equipment and controls.

•Streamline office pipeline process and field operations, utilizing lean process.

•Initiate required policy and procedures to increase sales and enhance client services.

RISE ENGINEERING Cranston, RI March/2016 to October/2016

Energy Auditor/Field Service Technician

•Perform contracted energy audits, Building Envelopw Vacuum Displacement testing and thermal combustion equipmentsafety testing in accordance with Department of Energy and Building Professions Institute guidelines.

•Assess current condition of all electrical appliances and heating and cooling equipment to determine efficiency performance levels.

•Assess thermal envelope and measure rate of air exchange to determine the structures existing insulation value and level of air quality.

•Create an action plan to address deficiencies and improve energy conservation.

Alpha/Omega CSG Pawtucket, RI October/2011 to February/2016

Director of Operations/Project Manager

•Design and execute business model for a start-up 501c3 non-profit organization.

•Create standard operating policy and procedures.

•Management of financial office and field operations.

•Marketing, recruiting and retention, public and vendor relations.

•Project estimator, project management.

Industrial Engineering Foxborough, MA October/2009 to July/2011

Project Estimator/Process Engineer

•Prepare and deliver estimates in response to requests for quotes.

•Maintain documentation control of all NADCAP approved vendors, materials, certifications and records of compliance.

•Determine to Bid or No-Bid project's based on project feasibility and profit margin.

•Produce materials list and Take-Off from blueprint and specifications.

•Perform labor assessment of fabrication and engineering process.

•Obtain quotes on purchased items and required outsourcing.

•Utilize proprietary estimating software and quote matrix on residual accounts.

•Submit completed proposal in formal agreement to Bid Package.

•Perform job tracking and review of project milestones throughout completion.

•Review of change orders with engineering, fabrication and quality control departments.

Engineered Modular Solutions Dartmouth, MA October/2001 to July/2008

General Manager/Project Manager/Service Manager

•Utilization of proprietary business modeling software.

•Implementation of fiscal performance goals and agenda.

•Review of subordinate supervisory staff and departmental performance.

•Research and development of modular applications for capital goods.

•Integration of green and smart house technologies; Geothermal & Solar.

•Manage completion of projects from conceptual design to certificate of occupancy.

•Confer with sales design staff, architects, engineers and building officials as needed.

•Monitor production pipeline data and project calendar to ensure real-time reporting.

•Walk-through inspections with subcontractors, homeowners and building officials.

•Utilize interpersonal skills to mediate and resolve contractor disputes, conflict resolution and contract negotiations.

•Initiate and establish a "Prefered Contractor" referral list. Creating a geographical network of contractors and tradesmen throughout the Northeast region. The referral network served to provide our clients the option to utilize a prefered contractor or tradesman, verified to be proficient in the modular building process.

•Tasked with improving performance of customer service and field operations, I simultaneously resolved an eighteen month back-log of service calls. I reduced claims for damage and field service claims by the following initiatives; a claims review process, a subrogation process for third party liabilities, quality control measures and a materials management protocol to consist of a chain of custody and tracking of all materials and inventory items.

•Create a customer service database to log correspondance and track service claims and warranty inquiries.

•Create a claims review process to determine liability and provide resolution in a timely manner.

•Implement policy and procedure to minimize potential damage claims and decrease service calls.

•Initiate a walk-through checklist for quality control and design compliance, to be performed upon delivery and receipt of modules.

•Initiate a chain of custody and verification form on all materials and inventory items.

EDUCATION

BRYANT UNIVERSITY Smithfield, RI Bachelors Degree Program Business Management, Business Administration

COMMUNITY COLLEGE OF RHODE ISLAND Warwick, RI Associates Degree Criminal justice, Business Administration

BRISTOL COMMUNITY COLLEGE Fall River, MA State Certification Emergency Medical Technician

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