Jennifer Griffin

Home maker, Mom; CSR

Fort Pierce, FL 34982

adud73@r.postjobfree.com

+1-772-***-****

Passed certification exam for medical billing and coding specialist through Florida technical college in Lakeland Florida. I graduated May 3rd 2022 passed exam February 2022.

• In home state Massachusetts i am a certified alcohol and drug counselor before Covid.

• Currently CSR at PSL Ivox Solutions.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

iVox Solutions - Port Saint Lucie, FL

October 2022 to Present

Technical support for a cable, internet, phone provider. Inbound calls regarding customer accounts as well as making payments and or upgrading services all around till you troubleshooting home equipment. Customer service for well over 20+.

CAA

Aaron's - Fort Pierce, FL

May 2022 to October 2022

Customer account associate who reaches out to established customers either by phone and field visiting for payment and or repossession.

Barista/Cashier

Dunkin' - Fort Pierce, FL

November 2021 to February 2022

Assisting with a great start to every morning with a best tasting coffee, fresh pastry always ending with a smile. Occasionally made sandwiches tho mostly taking orders in drive thru. Drug and Alcohol Counselor

The Bridge House - Framingham, MA

September 2019 to November 2019

Counseled 6 men

Recovery Specialist

COE House - Framingham, MA

June 2019 to September 2019

Crisis intervention

Group facilitator

Peer support

One on one support

Recovery Special

Dispensed medication

Crated tx plans

Continue education

Cashier/Customer Service

Dunkin Donuts - Blackstone, MA

2012 to 2015

Rutland, MA

2018 Southboro, MA

Customer Service Representative

CRMI (call center) - Newport, VT

October 2005 to August 2006

Auditor

RGIS Inventory Specialist - Auburn, MA

June 2003 to November 2004

The to moving and having a child ive transferred from FL to MA Auburn. Then the satellite office relocated to Londonderry nh. I returned in 2010 to rutland vt. I was one of the highest counters within my first few wks in FL

My supervisor was Lee then Mike and another Mike.

Education

Diploma and certification in Medical Billing & Coding Florida Technical College - Lakeland, FL

March 2021 to May 2022

Certification in Drug and alcohol

Umass boston - Framingham, MA

September 2015 to November 2018

High School Diploma in Music

Northbridge High School

August 1990 to June 2002

Skills

• First hand knowledge of: PTSD, ADHD, OCD, Manic, Anxiety, Depression along with Substance Abuse and Hoarding. Volunteered time serving meals (breakfast and lunch) at the Pip Shelter Worcester, MA 2005. Knowledge of all 12 core functions. 5 months experience in a TC and years of experience with Spectrum MAT clinics. Group counseling for over 8 years. Continuation of Education includes Boundaries, DCF laws, Co-occuring disorders and due to covid was unable to recertify both CPR & First Aid. I received CADC certification which i passed exam in dec 2019.. (10+ years)

• Behavioral Therapy

• Cognitive Behavioral Therapy

• Group Therapy

• Motivational Interviewing

• Intake Experience

• Crisis Intervention

• Music Therapy

• Social Work

• Case Management

• Presentation Skills

• Crisis Management

• Mental Health Counseling

• Program Development

• Medication Administration

• Meeting Facilitation

• Administrative Experience

• Research

• Applied Behavior Analysis

• Conflict Management

• Supervising Experience

• Cash handling

• Customer service

• Curriculum Development

• Addiction counseling

• Medical Billing

• Medical Coding

• Program Management

• Analysis skills

• Communication skills

• English

• Data entry

Certifications and Licenses

CADC

December 2019 to Present

Once I reach 6000hrs my CADC becomes a LADC

CPR Certification

Medical Billing and Coding specialist

February 2022 to February 2025

Medicaid and Medicare insurance billing and coding Additional Information

I have spent the best part of the last two decades in some aspect of customer service and clerical data entry knowledge of all the Microsoft office applications since 1994.

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