Customer Service Associate
Resume:
EBONI
WILLIAMS
*********@*****.***
Oakland, CA 94619
Online Digital Resume
Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering 15 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills. PROFESSIONAL SUMMARY
OCM Developers Inc (formally Known As OCE Develope - Receptionist Administrator
Oakland, CA • 02/2012 - Current
From the start of February 2012, I obtained a full-time position as a entry level receptionist, for my family owned construction business, O.C.M. Developers Incorporated, formally known as, O.C.E. Developers Incorporated, I am currently employed as a on-call Receptionist Administrator: I facilitate with our contractors and first time clients interactions both and off site to established how our service would be delegated with simple item to cost details. Travels to all off sites for daily check-in with staff and clients before, during and ending constructional phases. Provide urgent service for all escalated complainants injunction with all Contractors and Managements.
Provide training of all in-office administration procedures to all in-office employees to ensure maximum customer service for every clients throughout their construction journey.
We specialize residential construction in the San
Francisco/Bay Area Region, including East Bay Counties, and SKILLS WORK HISTORY
• Recruitment and Hiring
• Microsoft Office Suite
• Team Building
• Schedule Coordination
• Coaching and Mentoring
Handling Customer
Complaints
•
Staff Development and
Training
•
• Performance Management
• Remote Work Coordination
Documentation and
Recordkeeping
•
Saint Elizabeth High School
Oakland, CA • 06/2004
High School Diploma
Dominican University of
California
San Rafael, CA
Bachelor of Science: Nursing
Enrollment: Sept 2004-Jan
EDUCATION
2006
Chabot College
Hayward, CA
Associate of Science: Nursing
Enrollment: Sept 2014 - Jan
2015
Merritt College
Oakland, CA
Associate of Science:
Business Administration And
Management
Enrollment: Sept 2020-Jan
2021
*I decided to take an
extended leave due to
Coronavirus but will resume
online classes either Fall 2022
or early Spring 2023.
partial North Bay and SF Counties while evolving into more new territories. We are heavily networked, fully insured and update to date license with the Contractors State Licensing Board. of California.
Other Daily Duties/Responsibilities:
Amf Bowling Centers Inc - Lead Server & Guest Service Associate
Alameda, CA • 05/2021 - 03/2022
Answered incoming calls, directing clients to individuals addressing specific needs.
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Promoted maintenance of professional and courteous customer interactions across reception personnel.
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Fulfilled customer requests such as "Personalizes
assistance of all customer needs and assistance with easy financing, when eligible.
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Acted as first point of contact and set appointments for prospective clients.
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Collected all deposits of payments from clients and updated account balances.
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Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
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Folded napkins and prepared silverware sets to provide adequate supply for host station.
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Explained menu items and suggested appropriate options for food allergy concerns.
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Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and
commitment to service.
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Bussed and reset tables to keep dining room and work areas clean.
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• Cultivated warm relationships with regular customers. Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
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Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
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Checked identification for minimum age for sale of alcoholic beverages.
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Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat
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Home Depot - Special Services Lead
Oakland, CA • 01/2017 - 03/2021
business.
Noted special patron requests and followed up with kitchen to confirm delivery.
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Kept updated knowledge of menu and promotions,
recommending specific items according to preferences and food allergies.
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Supervised set up of banquet food stations and
coordinated service to multiple dining areas.
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Managed food resources, memorized orders and
coordinated customer service.
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Oversaw daily operations of service team, delegated tasks, and trained new staff.
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Supported needs of 8 person wait staff who attended to specific needs of countless customers daily for highly energetic restaurant with social relevancy and
intentionality
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Supervised up to 30 household staff, contractors and vendors.
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Handled incoming information requests for several busy executives.
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Provided staff coaching, mentoring and consultation to enhance performance and professional development.
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Handled incoming mail, bills and invoices and completed appropriate actions.
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Served senior member of customer service team by
training new hires, answering coworkers' questions and encouraging adherence to company policies.
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Operated cash register and assisted co-workers with complex transactions such as ESVS and PRO Xtra .
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• Performed special service desk operations.
Utilized ESS Portal to maintain company's database of key information.
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Created, updated and followed up on ESVS and Home
Depot Dot Com contact and sales records.
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Collected data on competitors' pricing and promotions through primary and secondary research techniques.
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Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
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Stocked merchandise, clearly labeling items, and
arranging according to size or color.
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Home Depot - Cashier
Emeryville, CA • 05/2015 - 12/2016
Answered customer questions about products and
services, helped locate merchandise and promoted key items.
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• Managed efficient cash register operations.
Built customer loyalty and retention by delivering excellent shopping experiences.
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Maintained up-to-date knowledge of store sales,
payment policies and security standards.
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Listened to customer needs and desires to identify and recommend optimal products.
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Provided exceptional services and pleasant shopping experiences to retail customers.
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• Restocked and organized merchandise in front lanes. Answered questions about store policies and addressed customer concerns.
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Helped customers complete purchases, locate items and join reward programs.
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Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
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• Maintained cash drawer of $500 or more per shift. Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
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• Reviewed weekly sales ads and monitored price changes. Promoted customer loyalty and consistent sales by
delivering friendly service and knowledgeable assistance.
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Worked closely with shift manager to solve problems and handle customer concerns.
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Worked flexible schedule and extra shifts to meet
business needs.
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Monitored self-checkout systems and provided assistance or intervention where required.
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Performed cash, card and check transactions to complete customer purchases.
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Operated cash register to record transactions accurately and efficiently.
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