Customer Service Data Entry

Tuere (TY-AIR) Barkley

Detroit, MI 248-***-**** **********@*****.***

Highly motivated Customer Service Representative with 25+ years of outreach experience navigating diverse and challenging environments. Deadline and target driven in high-pressure situations, gifted in identifying issues, resolving problems, capitalizing on opportunities, and ensuring the highest standard of customer care.

Professional Experience

Wayne Metro Community Actions / Detroit, MI

Informational Specialist / March 2022 - Present

●Maintain consistently high standards of customer service while maintaining confidentiality.

●Provide information to clients of available programs/services and make appropriate referrals.

●Schedule client appointments with the appropriate department based on Wayne Metro’s established pre-screening guidelines and determination criteria.

●Accurately document all client interactions using web-based computer software systems.

●Inform clients by explaining procedures, answering questions, and providing information.

●Develop and maintain comprehensive resource files of information on organizations that provide human services in the community.

●Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

●Maintain accurate records for the purpose of deriving statistics and compiling program reports.

●Meet quality assurance requirements and other key performance metrics.

●Utilize various systems and tools to assist and service clients.

Asurion Detroit, MI

Customer Service Delivery 5G Tech Expert January 2020 – August 2022

●Handle in-person device setup and tech support for customer smartphones, tablets, and other

oconsumer electronics, achieving a 90% customer satisfaction rate

●Resolve 100% operational issues per shift on customer devices and connectivity while offering

oeducation and device optimization suggestions, receiving positive feedback from supervisors

●Facilitate solutions with customers at their home location per week, offering convenient and

oefficient service, exceeding customer expectations

●Analyze customer concerns using a variety of tools and collaboration platforms, including email, chat,

otickets, forums, and social media, solving all concerns within 30 minutes

Shake and Bake/Pharmaco Detroit, MI

Delivery Driver/Customer Service May 2020 - Present

●Deliver products to customers while maintaining a high level of customer service, achieving

positive feedback rating

●Accomplish 15 to 20 orders per day, ensuring that cannabis products are organized in a safe and timely

manner, receiving positive feedback from company supervisors

●Coordinate customer interactions per day, giving detailed, personalized, friendly, and polite service

to ensure customer retention

●Collaborate with managers in decision making by identifying critical issues expressed by customers,

recommending possible improvements to improve the customer experience

Store Manager Roseville, MI

Painting with a Twist August 2018 - February 2020

●Supervised daily service to 5 to 50 customers, providing an enjoyable atmosphere that increased clientele

●Developed a marketing plan to attract new customers, resulting in increase in-store profits

●Hired and trained new employees, mentoring them on customer service, maintaining employees each year

Alorica Detroit, MI

Customer Service Associate January 2015 - August 2019

●Surpassed customer interactions remotely each day, giving detailed, friendly and polite service to ensure customer retention, achieving positive reviews

●Built a reputation for prompt and professional service, receiving a customer service rating of 4 out of 5-stars over years

See

●Researched and analyzed new products, providing valuable insight into how they could be utilized to generate revenue, increasing sales an average of each month

Minacs Warren, MI

GM January 2015 - October 2016

●Resolved customer problems presented during inbound calls and warm transfers, solving customer issues per shift within 20 to 40 minutes

●Optimized troubleshooting techniques and effective communication tools to accurately identify

issues and apply the most effective solution, reducing customer call times by 5 minutes

●Assembled auxiliary resources to solve complex problems, including diagnostic information,

technical manuals, and call history logs, receiving 10 accolades from management

N.E.W Remote

Lead Virtual Advisor October 2012 - August 2015

●Greeted customers in a courteous and professional manner using agreed-upon procedures to maintain

a customer satisfaction level

●Listened attentively to specific needs and concerns; demonstrating empathy and clarifying customer

needs, troubleshooting technical issues and reducing call times

●Increased revenue by upselling products and services, exceeding daily sales goals.

Additional Experience

Comcast Inside Sales Associate

Percepta Remote Technical Support Customer Service

Convergys Customer Service & Problem Resolution II

Cimatron Sales Administrator Assistant

Pathway Research Supervisor

Rebate Express Team Leader

AAA Headquarters Administrative Assistant

Core Competencies

Call Center Experience, Catering and Event planner, Clerical, Customer Support, Outreach Engagement Receptionist, Retail Sales, Cashier, Customer Support, Customer Care, Problem-Solving Skills, Scheduling, Data Entry, Microsoft Office Suite, Outlook, Time Management, Excel, Cash Handling, Organizational Skills, Filing, Guest Service Representatives, Hospitality, Hotel Experience, Typing, Sales Experience, QuickBooks, Accounting, Front Desk, Yardi, 10 Key Calculator, Inside Sales, Guest Relations Experience, Team Leader, Store Manager, Technical Support, Security, Management, Supervising Experience, Team Management, Order Fulfillment, Need Prioritizing, Supply Chain, Logistics, Sales Support, Leadership, Management, Social Media Management, Project Management, Computer Literacy, Home Care, Caregiving, Mentoring, Case Management, Interviewing, Intake, Data Collection, Phone Etiquette, Conflict Management

Education/Licenses

High school diploma in Computer Applications, Dorsey Business School

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