Customer Service Sales Representative

Alassane Toure

***/***-****

Professional Summary:

• Customer services representative and sales representative with 10+ years experience.

• I am currently a trading specialist at Mercedes Benz of Lake City in Clear Lake.

• Prior to Mercedes Benz of Lake City I was a manager on the service drive at Mercedes Benz of Sugar Land 17 employees that I managed.

• I also worked as a Supervisor at Mercedes Benz of Greenway Plaza. Core Qualifications:

• MS Office proficient from Excel, Word, PowerPoint to access.

• Client & sponsors interaction, Shape goals/strategies to adapt to client needs; create organizational chart; hire team members

• Experience with document drafting

• Very knowledgeable on Mercedes Benz parts and vehicles with technical issues that came on site.

• Excellent Customer service and strong analytical observation to accommodate to client or customer needs.

• Excellent communication skills, fluent in French, English & Bambara and learning Spanish currently to expand my social interaction skills.

• Very proficient in the setup, function, benefits and explanations of advanced Mercedes- Benz product features.

• Great multitask ability

Experience:

Trading Specialist

2016 to Current

Overseeing frontline operations, open tickets, evaluate vehicles and cost of operation and trade value.

Manager on the service drive

2015 to 2016

Overseeing service drive, managing and scheduling valets. Secondary duties were to check tires, coolants, oil level, changes wipers, check in customers, assist customers in directions, assist service advisors as best as possible etc…

Supervisor at MB Greenway

2013 to 2015

Overseeing service drive, supervising valets. Other duties were to check tires, coolants, oil level, changes wipers, check in customers, assist customers in directions, assist service advisors as best as possible etc…

Education:

High school diploma at Lycee Progres in 2004

Studied 3 semesters at UH main campus in 2008-2008

• Decided to take my basic classes at a community college and transfer later on back there.

• Business Administration and management Houston Community College

• Associate in Business administration and management

• Certificate of Entrepreneurship.

• Undergoing in the process of finishing Bachelor Degree 2018. Hobby:

• Spending time with my family and friends

• I Play soccer and I enjoy cooking and barbecuing on my free time.

• I like to learn new technology gadgets and technologies or solving puzzles.

• I love to bring new ideas to life.

• I love playing paintball with friends.

• I enjoy traveling at every opportunity and love learning new and challenging stuff.

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