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Bank Manager Customer Service

Location:
Pittsburgh, PA
Salary:
$35 hr
Posted:
January 01, 2023

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Resume:

Terrence Denne

Pittsburgh, Pennsylvania

Email; adud0z@r.postjobfree.com, C 773-***-****

Summary:

Versatile Manager, Sales and Marketing professional possessing corporate, retail and

product management experience along with advanced PC Technical skills

is seeking a rewarding sales or sales management position. Demonstrated success

with major client development, market share growth, new product

pricing/marketing and profit recovery resulting in profit maximization.

Areas Of Expertise:

Business Owner and Operator

Bank Manager

Business Banker

General Management

Major Client Development

Product Management

Out Side Sales

Competitive Maneuvering

New Product Development

New Product Marketing/Pricing

Quota Achievement Strategies

Cold Call Proposals

Manufacturing/Q.C./Materials

Trade Show Participation

Start-up Operations/Organization

Productivity Improvements & Cost Reduction Strategies

Retail Sales Management

Staff Supervision & Development

ISO 9000 Certified

Experience:

Uber Driver: May 2020 – Current

Independent Contractor, Driver

Denne’s Handyman Service: Owner Op

Opened Jun 1980 – May 2020

Marketing. Sales, Collections, HR, Payroll, Bidding, Purchasing, Personnel Training, Fleet Management

PNC Bank: Pittsburgh, PA.

Night New Hire Training, March 16, 2009

Inbound Customer Service Night New hire

- Inbound call for the service department - Training

Night Service Sale - June 2009

-Inbound Service Sales and Cross Sales

Day Inbound Sales - Lead Scott Slate - Aug. 2009

-Inbound Sales; Loans, Auto, Personal, Home.

-Service Overflow support.

Day Inbound Sale Jan. 2010

-Inbound Sales; Loans, Auto, Personal, Home.

-Service Overflow support.

Business Banking - Relationship Manager - May 2010

- South Jersey and Jersey Shore Region.

- I manage 447 clients in my book of business.

- Responsible for client retention and book growth.

Retail Banking - Asst Branch Manager - December 2011

- Miracle Mile Branch,

- We have a staff of 31 employees

- Responsible for the sales, operations, new business, training.

Retail Banking - Asst Branch Manager - July 2013

- Dravosburg Branch

- We have a staff of 5 employees

- Responsible for the sales, operations, new business, training, teller sup.,teller, controlled /managed for 4 mths.

American Express, Phoenix, AZ

Account Executive Aug 2006 - Feb 2008

- Responsible for Middle Market Sales - selling to prospects processing $2 - $10 million in credit card volume.

- Up and cross selling of all corporate card products to newly acquired and existing clients

- Relationship development with client and American Express

American Express, Phoenix, AZ

Account Specialist March 2004 Aug. 2006

- Responsible for Corporate Sales of middle market accounts valued between 2 to10mm in Corp. spend.

- Sales of additional accessories and product.

- Securing and maintaining existing and new accounts.

- Manage sales for over 4700 accounts ranging from small

businesses to national chain stores while achieving average annual

sales of over $14 billion, on a team of 28 reps.

ICI, Phoenix, AZ

Account Executive January 2004- March. 2004

- Responsible for Corporate Sales of after market automobile

accessories including securing and maintaining new accounts.

- Manage sales for over 1200 accounts ranging from small

businesses to national chain stores while achieving average annual

sales of over $1.2 million.

Quality S Manufacturing, Phoenix AZ

Account Executive & E-Commerce Coordinator Jan 2000 Dec 2004

Responsible for Corporate Account development Quality S Manufacturing, Phoenix, Arizona

- Market Quality S manufactured and distributed products to

CEOs, Presidents, Vice Presidents, Product Managers and Store Managers

via telephone and participation in trade shows.

- Participate in new product pricing and marketing, revenue

growth and profit maximization strategies.

- Coordinates all company E-Commerce sales and initiatives.

- Assist with website development, determines products to be

offered on the company website and development of e-commerce protocol.

- Liaise between customers, manufacturers and shipping companies

for website orders.

- Assess other Manufacturers products to determine if suitable

for distribution by Quality S.

- Perform collections, quality assurance and customer service

for e-commerce sales.

- Responds to all email communications.

- Train new sales employees in Quality S Manufacturing products

and services.

- Educate staff on company policies and procedures, computer

system and software, telecommunications systems and e-commerce

protocol.

- Guide new employees on product knowledge and marketing.

Consultis Information Technology, Scottsdale, Arizona

Account Executive, Outside Sales June 1999 - December 1999

- Responsible for placing Information Technology professionals

with hiring firms.

- Acquired new accounts with hiring firms through contacting

senior management and decision makers.

- Clarified qualification requirements of hiring firm and

identified candidates whose skills match the criteria.

- Interviewed candidates seeking employment to ensure that all

skills concurred with the clients needs.

- Performed payroll functions and collections on outstanding

accounts.

- Prepared proposals for prospective clients and wrote contracts

for new accounts.

Intuit Corporation, Tucson, Arizona,

Outbound Sales Team Leader December 1998 – June 1999

· Lead the telesales new product marketing development sales

team for the US and Canada territory.

· Prepared test scripts for Quick Books, Quicken Turbo Tax,

Technical Support, Payroll Services, Check Printing, Internet Q&A

Support, Internet Web Pages, Customer Service, Account Advisors and Tax

Forms.

· Beta tested the various software applications, identified

required modifications and followed through on needed modifications.

· Interacted with clients from small to large corporations,

including CEO and Presidents, to meet client needs.

Tandy Corporation – Radio Shack, Chicago, Illinois and Tucson, Arizona

Store Manager October 1988 – December 1998

- Managed a total of 7 stores in the Chicago, Illinois and

Tucson, Arizona areas.

- Achieved annual revenues of $1.5 Million at a retail store in

the Downtown Financial District.

- Established 3 start-up retail stores in Chicago installing POS

Systems and required infrastructure.

- Specialized in profit recovery for under performing retail

locations. Developed revenue growth strategies and methods for profit

maximization.

- Responsible for store performance relative to gross sales,

market share growth, profit and loss and meeting income targets.

- Managed all aspects of the retail location including Budget

Management, P&L, Purchasing, Shipping and Receiving, Bank Deposits,

Marketing, Inventory Management

- Recruited and trained new sales representatives, managing all

aspects of employee development and compensation including labor

negotiations and Payroll.

Education/Training

PNC Business Banking Foundation Training 101

PNC Business Banking Loans 101 Training

August 1999 Consultis Account Executive course

Certificate of Completion

July 1999 Consultis ISO 9000

Certificate of Completion

1988 to 1998 Radio Shack

Various Sales and Management courses including 23 different

Certificates of Completion

PNC Inbound Sales



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