LF Lisa Flores

Fresno, CA ***** 559-***-**** aducyy@r.postjobfree.com

PROFESSIONAL

SUMMARY

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. SKILLS Time Management

Policy Enforcement

Managing Operations and

Efficiency

Issue Resolution

Scheduling and Coordinating

Client Relations and Retention

New Hire Training

Satisfaction Surveys

Employee Performance Reviews

WORK HISTORY CUSTOMER SERVICE MANAGER 01/1997 to 09/2019 Union Bank Fresno, CA

Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Introduced higher standards for customer service and increased efficiency by streamlining operations.

Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.

Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations. Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.

CUSTOMER SERVICE TELLER 10/1995 to 12/1996

Bank Of America Fresno, CA

Maintained friendly and professional customer interactions. Counted, verified and handled bank deposits and armored car transactions.

Established rapport with new clients to increase satisfaction and loyalty. Received loan and utility payments, sending funds to correct destinations. Carried out day-day-day duties accurately and efficiently. EDUCATION High School Diploma Business Administration 06/1989 Mclane High School, Fresno, CA