Telecommunications Specialist Support Analyst
Resume:
Dacio Sosa
Dallas Texas -75254
Phone Number: 972-***-****
E-mai:
********@*****.***
STUDIES
**** - **** *****: Higher University Technician in Computer Science Caracas - Venezuela I.U.T "Isaac Newton"
1995 – 2000 Title: Systems Engineer
Caracas Venezuela I.U. P. "Santiago Mariño"
2005 - 2007 Title: Telecommunications Specialist
Caracas - Venezuela I.U.T. "Dr. Federico Rivero Palacios" Managed programs: Word, Excel, power Point, Access, Acrobat, Windows, Web browsers, desktop tools and Antivirus under Windows, Microsoft Project, Visio, C Language, Dbase, Fortran, Sap, IOS mobile operating systems, Android, APPs. Etc.
• Systems Engineer Specialist in Telecommunications
•Computer network technologist .
• Knowledge and Design of PDH, SDH, IP-MPLS Solutions
• Project Monitoring and Control
•High-level negotiations
•Responsible, communicative, teamwork . • Ease of learning of new work tools . • Ability to understand and analyze failures. • User support, Customer service, Promote the growth and feasibility of the assigned work areas .
LANGUAGES
Spanish: Natal
English: Intermediate
WORK EXPERIENCE
(From 05/05/2015 to 10/11/2015 Dallas TX - USA)
CVE Technology Group Telecommunications Sector
Position held Production Line Technician
Tasks performed
Emsable and Disassembly of IPhone and Samsung Phones (The different models), change of parts and pieces, certification of operability of the devices through the automated verification tools for delivery to the end customer .
(From 10/05/2016 to 08/11/2016 Dallas TX - USA)
Treasure Doors, Construction Sector
Position Occupied Operations Coordinator
Tasks performed:
Coordination and Supervision of operational personnel in the
Coordination and assignment of the logistics required in each facility
Weekly planning of the department's operational activities
Control and monitoring of parts required with other suppliers for the completion of some components necessary for each installation
Coordination of the facilities with the end customer
Review and planning of general activities with Management
(From 04/12/2004 to 20/04/2015 Caracas - Venezuela) Corporación Digitel, Sector Telecomunicaciones
Position occupied Engineer Sr. Corporate Projects
Tasks performed:
Design of Telecommunications Solutions using the portfolio of Digital Services for Large Companies
Project Management: Coordination and control of all Projects of the Corporate area in the East of the Country and Greater Caracas
Design and Dimensioning of RF Projects, Optimization of WAN, LAN, IP- MPLS Networks
Design and Configuration of Private APNs (Access Point Network) for VAS Deployments
Ensure the quality of the preparation of feasibility reports of new projects and supervision of contractors
Microwave Link Project Planning and Network Resource Management (IP, SDH, PDH)
Cisco Router and Switch Support and Configuration
Panassonic, Avaya and Asterisk PBX Support and Configuration for Large Enterprise
Support and support to the Sales team with Topologies and Mobile Network Architectures (GSM, 3G, LTE}
Support to large corporate customers in the installation and configuration of the Blackberry BES, BESx and BES10 Platforms
(From 03/10/2004 to 02/12/2004 Caracas - Venezuela) Aicotel Telecommunications Sector
Position held communications advisor
Tasks performed:
Consultoría, Asesoría, presale and venta at the corporate level studying the needs of the clients in order to propose adequate solutions in Corporate Telephony, Contact Centers and Interconnectivity, through the use of products and brands highlighted in their respective categories.
(From 08/10/2000 to 28/09/2004 Caracas - Venezuela) Grupo Ingedigit Sector Telecommunications
Position Occupied Sales Consultant
Tasks performed:
Consultoría, presale and sale at corporate level of information technology and telecommunications solutions
Security solutions for data transmission links (LAN-WAN) for different network topologies (IP, Frame Relay, Dedicated),
Connectivity and Data Transmission Solutions, VPN Security Solutions, Mass Storage Solutions (SAN, NAS), Disaster Recovery,
Wireless Solutions, PABX, Call Center, IVR, IP Telephony, Unified Messaging, Videoconferencing, etc.
(From 05/10/1999 to 28/04//2000 Caracas - Venezuela) RKM Consulting Telecommunications Sector
Position held as Communications Project Support Technician Tasks performed:
Administrator of the VoCaltec Emsamled Architecture platform (Voice over IP- VoIP) and new Telecommunications projects
Operational maintenance of the VoIP Platform (Gateway, Gatekeeper)
Make changes to the numbering plan for international calls
Monitor Gateway and WAN Link Response Times
Updating of the rates in the Databases
Generation of utilization and failure reports
Ensure compliance with security policies
Escalate problems to service providers in the USA
Gateway IVR (Interactive Voice Response ) Changes
(From 20/07/1999 to 27/09//1999 Caracas - Venezuela) RKM Consulting Sector Telecommunications
Position Occupied Intern
Tasks performed:
Completion of the internship and Preparation of the Manual and Report of Internships entitled ". Definition of the Technical Specifications for the implementation of the VoCaltec Ensemble Architecture Platform (VEA)"
(From 11/05/1996 to 15/06//1999 Caracas - Venezuela) Corporación Advisor Sector Telecomunicaciones
Position Technical Support Analyst
Tasks performed:
Corporate Technical Support in Hardware (Servers, and PCs) and Software of Hewlett Packard equipment and other brands
Installation and support in Windows NT, 98, 95 and applications, user support
Installing and configuring PCs for different network environments (Windows, Novell)
Repair, repowering and maintenance of PCs, Hewlett printers Packard and other brands, Plotters, etc.
Management of Customer Contracts .
PERSONAL REFERENCES
Javier Porras
Forever Iron Doors
General Manager
Phone +1-512-***-****
E-mail: **********@*****.***
Jefferson Molina
YVMIronDoors General Manager
Phone +1-786-***-****
ADDITIONAL TRAINING AND INTERESTS
Windows NT (40 h), Hewlett Packard of Venezuela
Microsoft Windows NT Administration : (20h)
Installing and Configuring Microsoft Windows NT Server 4.0 and Migrating from Novell NetWare (8 h)
Excel 2000 (40 h): Dictated by Microsoft Venezuela: Microsoft Venezuela Data transmission: elective subject taken in semester 97-10 Internet: elective subject taken during semester 98-3
High-speed networks Frame Relay, ATM: elective subject taken during semester 99-3 Installation, configuration and administration DCC (Dialogic Corporation Comunication) Immediate Notification System for Emergencies (16 h) Technical Training Datacriptor 2000: Data encryption equipment for the different WAN topologies . Dictated by THALES-esecurity Sunrise Florida USA Technical Training Host Security Module (HSM).: User pin encryption equipment for banking transactions . Dictated by THALES-esecurity Sunrise Florida USA Esnatech Products Special (EPS): (16 h) EPS Certification (Esnatech Unified Messaging Solution)
Nortel Networks University: Meridian Overview for Sales – Call Pilot 2.0 Sales Training - Ethernet LAN-MAN Business Solution – Qualified Sale Professional Program Norstar - Qualified Sale Professional Program BayStack Switches NEC Telephone Exchange Configuration Technical Training (IPX-IPS) Concerto EnsemblePro Contact Center Multimedia Platform Training Implementing the Seven Server Real-Time Mobile Email Tool Solution Radio Enlaces PDH, SDH: subject Studied the Postgraduate Telecommunications Quarter 05-2006
Fiber Optics: subject Taken the Postgraduate Telecommunications Quarter 01-2006 Data Networks I and II (CCNA): subjects Taken the Postgraduate Telecommunications Quarter 09-2005
Introduction to telecommunications: (8h)
Cisco CIPT VoIP
and IP Telephony:
(40 h) Wimax
Mobile: (24h)
GSM Signaling in the Core Network: (40h) Ericsson
English: 12 Levels approved at the Venezuelan American Center (CVA) Project Management Integral Vision : (24h) Instituto Iberoamericano Project Management Business Intelligence and Management Indicators: (24h) Digital Marketing: Activate (Google)
Creation of Apps without knowing programar: Bonowu Studying English: 5 level Open English
Currently studying Project Management through the Site Academica.com Awards Obtained: Honorable Mention and Publication in Undergraduate Thesis to apply for the title of Engineer
Sports Hobbies: Football, Gym, Cinema
Write with two books published in spanish:
”Una mirada a tu interior” (A look inside you)
“Emigrar la decisión mas difícil” (Emigrate the most difficult decisión”
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