DALE ROTH

aducxq@r.postjobfree.com 614-***-**** Grove City, OH 43123

Summary Customer-oriented Store Manager offering over 35 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Skills • Store opening and closing procedures

• Employee supervision and motivation

• Team-oriented

• Outstanding communication skills

• Retail inventory management

• Accurate cash handling

• Staff training and development

• Financial administration

• Purchasing and planning

• Customer retention

• Schedule management

• Recruiting and hiring

• Employee development

• Supervision and training

Experience Store Manager 07/2019 - 12/2022

PetValu/Pet Supplies Plus Hilliard, OH

• Restocked inventory upon shipment arrival and checked merchandise into back-office system to maintain accurate records.

• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

• Conducted staff evaluations and determined promotions and realignments or reductions in workforce.

• Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.

• Rotated inventory from oldest to newest to maintain fresh stock.

• Collaborated with District Manager to recruit and develop personnel and cultivate top performance.

• Oversaw inventory management through cycle counts, audits and shrinkage control.

• Updated store pricing, signage and merchandising to promote specials, sales and discounts.

• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

• Trained employees on store security, monetary procedures and customer service expectations.

• Resolved customer problems by investigating issues, answering questions and building rapport.

• Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.

• Delegated work to employees based on shift requirements, individual strengths and unique training.

• Fostered healthy team environments to promote collaboration and boost productivity. Store Manager 05/2016 - 06/2019

Kirkland's Inc. Sunbury, OH

• Restocked inventory upon shipment arrival and checked merchandise into JDA system to maintain accurate records.

• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

• Met budget targets by controlling expenses and eliminating wasteful behaviors.

• Updated store pricing, signage and merchandising to promote specials, sales and discounts.

• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

• Coached and empowered employees by creating and sharing motivational vision plans.

• Trained employees on store security, monetary procedures and customer service expectations.

• Resolved customer problems by investigating issues, answering questions and building rapport.

• Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.

• Helped customers sign up for loyalty programs and submitted completed paperwork.

• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Co-Manager 10/2011 - 05/2016

Talbots Upper Arlington, OH

• Managed the entire shopping experience for the client, putting together outfits and providing personalized style tips.

• Greeted each client and asked questions to determine fashion needs.

• Developed long lasting relationships with clients through one-on-one interactions in the store.

• Monitored fitting rooms and stockroom, keeping all areas clean, neat and organized.

• Performed various administrative duties, including checking invoices, preparing special orders and unloading deliveries.

• Marketed other items, including jewelry, shoes and hats, that would complete outfits or boost new wardrobes.

• Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.

• Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.

• Promoted and supported strong relationships with local community organizations in surrounding area.

• Supervised stylist in processing credit, debit, and cash payments to streamline sales.

• Coached and developed store associates through formal and informal interactions.

• Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.

Education and

Training

High School Diploma 05/1986

New Philadelphia High School New Philadelphia, OH

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