NJANPOUP ALIDA ROSINE

Address: Dubai, Al rigga

Phone: +971-*********

Email: aducx0@r.postjobfree.com

Current job: Hotel Receptionist at Golden Sands Hotel Apartment Objective

To advance my career as a member of one of biggest hotel chains in the world and to get a supervisory or managerial post in the future; to contribute to the local tourism industry.

Skills

Bilingual (English and French)

Sensitivity to the needs of others

Keen eye for details

Ability to organize and prioritize tasks effectively

Formal training in hotel service

Friendly and outgoing personality

Fantastic problem-solving skills

Great interpersonal skills

Proficiency in Microsoft Word, Excel, and PowerPoint

Great interpersonal, customer service, and leadership skills

Ability to work independently

Willingness to work long hours

Ability to work under pressure and to multitask

Resourcefulness and great communication skills

Experience

Hotel Receptionist, MARCH 2021-

present Golden Sands Hotel

Apartment, Dubai UAE

Responsibilities

Welcome and greet guests with great courtesy

Manage room reservations using a computerized reservations system

Address guests concerns and special requests in a professional and personable manner

Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if needed

Help guests with their things including luggage and other valuables

Get transport for customers and reservations in local restaurants

Answer telephone calls and transfers these to guest rooms

Take and relay telephone messages for hotel guests and others

Prepare bills, handle and process checkouts, take payments

Man the hotels business center and other units if necessary

Communicate with housekeeping and maintenance staff to ensure that great quality service is provided to guests

Deal with complaints and problems

Answer queries of guests about various information and services of the hotel

Do other administrative and hospitable functions assigned from time to time Housekeeping Desk Coordinator, 2017-

2018 franco hotel, yde cameroon

Responsibilities

Compiled and updates hotel files and reports

Keeps records of room availability and guests’ accounts

Wrote reports and documentation on various concerns of staff and guests

Arranged for tours, coordinated with tour operators

Answered queries pertaining to services and facilities of the hotel; and other matters such as shopping, dining, and travel directions

Made restaurant, entertainment, and transportation reservations

Assisted other hotel staff such as the front desk regarding hotel guests’ concerns

Operated office equipment like facsimile, printers, photocopiers, scanners, and voice mail systems; arranged for the repair of this set of equipments

Collect information needed by the hotel staff

Prepared letters and other correspondences

Did simple bank transactions and basic bookkeeping for the company

Responsible for ordering tokens for guests such as complimentary flowers and wine

Sorted and racked incoming emails

Prepared documents and business forms required by the government for compliance

Prepared agendas in staff meeting, wrote minutes and circulated these and other concerns to the staff

Contact this candidate