Winston Gabriel Fernando

Al Nahda, Sharjah, UAE +971**-******* aducv8@r.postjobfree.com

holding UAE driver’s license

Experienced Massage Therapist with outstanding customer service

Many years of customer service experience working in a reputable organization in the hospitality industry and health and wellness sector. Execute and proven to deliver massage therapy coupled with the best customer service to the clients and guests and garnered several appreciations and credits as a result. Aptitude to learn new skills to enhance the profession and career development.

Core Competencies

Responsible Dynamic Hardworking Enthusiastic A good team player with leadership qualities and inter-personal skills Perform well at work even under pressure and well-adjusted to multi-cultural environment Excellent communication skills Strong and assertive personality Self-motivated Customer focused Responsible and reliable Ability to work in a fast-paced work environment Pro-active and “can do” attitude, providing exceptional service

to guests and clients.

Career break Jul 2020 - Present

Part-time/Freelance Jobs

Al Daleel Clinic Massage Therapist

Yaqin Medical Center Massage Therapist

IPL Cricket Tournament Team Massage Therapist

Professional Experiences

Massage Therapist XpresSpa Middle East Limited

Dubai International Airport Terminal 3 Aug 2016 – Jul 2020

Room set-up according to XpresSpa standard.

Interacting with the client in a professional manner.

Escort guests in a warm, caring, and professional manner.

Uphold the highest standard of hygiene and cleanliness of the whole Spa and the treatments conducted to the highest satisfaction of the guests.

To make sure guests achieved maximum comfort in terms of treatments and services given.

Massage Therapist / Masseur / Receptionist Radisson Blu Hotel

Dubai Deira Creek, UAE Apr 2012 – Jan 2016

Efficiently conducting Massage therapies to members and non-members and hotel guests.

Attending all reception duties i.e. answering phone queries, and providing appropriate information with regards to facilities, membership guidelines, and services.

Selling membership and conducting facility tours to prospective clients.

Handling bookings in all services conducted like tennis, squash, table tennis, swimming, and Massage services.

Handling cash floats and payments and day-to-day handover.

Health Club Supervisor AVARI Hotel

Dubai, UAE Jun 2008 – Jan 2011

Oversee the operation of the Health Club and Recreation and Pool area

Deliver prompt Customer service to members and hotel guests

Assist in updating all Customer Service procedures and application forms.

Supervise, train, and inspect the performance of assigned staff, ensuring that all procedures are completed to the hotel’s standards.

Health Club Supervisor Middle East Real Estates

Dubai, UAE Jul 2005 – May 2008

Supervise the operation of the Health Club and Swimming Pool.

Plans and manages the budget and expenditure.

Manages and directs the staff with their roster and work activities.

Organize and conducts swimming lessons and massage sessions for tenants and outside guests.

Organize and conducts sports activities for the Club and the swimming

Swimming Pool Supervisor InterContinental Hotel

Dubai, UAE 1995 – Jun 2005

Supervise the Pool Bar / Swimming Pool Area.

Ensure professional, efficient, and courteous service to members and Hotel guests in Food and beverage section.

Conducts regular training of F&B service to staff to ensure standards are met

Supervise the operation of the pool area; regular inventory of food and beverage ensuring proper and sufficient supply on a day-to-day basis.

Ensure that the budget is surpassed on a month end.

Look into budget and expenditure.

Food and beverage attendant / Lifeguard Royal Abjar Hotel

Dubai, UAE 1992 – 1994

Attend all F&B services in the swimming pool area.

Attend to Swimming Pool ensuring safety coverage at all times.

Attend Reception ensuring all guests are properly guided.

Lifeguard Ramada, Renaissance Hotel

Colombo, Sri Lanka 1986– 1992

Take care of the Swimming Pool and ensure safety and standard at all times.

Temperature reading and ensuring the cleanliness of the Pool and surrounding area.

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