Randy McIff

Mesa, Arizona

480-***-****

aducus@r.postjobfree.com

WORK EXPERIENCE

customer experience, assistant/customer experience consultant, 2021-2022

CarMax, Phoenix customer experience center.

Assisted customers with incoming and outgoing phone calls, as well as replying to email and chats. Helped customers shop for a car, obtain financing, transfer their desired vehicle to their local store.

Regularly a top leader in my team, which was in the top pod of our center. Also, led the company in top 10% on several measurements every month.

Director of Water/Wastewater Services/Senior Area Manager 2011-2020

Alpine Technical Services

Sales and Marketing of Water and Wastewater Treatment Chemistry and Biology, Feed and Treatment, Equipment for Municipalities, Industries, and Utilities

Increased personal territory sales from $0 - $4 MM/year (all specialty chemicals) and company sales from under $1MM/year to over $40MM/year

Field and Bench testing of water treatment chemicals for client system optimization

Marketing and Sales of ANSI rated Tank Safety Showers for industrial clients

Southwest Regional Account Manager 2007-2011

Basic Chemical Solutions, LLC

First full-time bulk chemical account manager in this territory

Covered two states (AZ & NM) and parts of five others (TX, OK, CO, UT, NV)

Started new terminal in El Paso, TX

Increased sales 83%/year. Led company in customer acquisition each quarter

Marketed rail cars and TLs of Bulk Chemistry to municipalities and large end-users

Branch Manager/Area Sales Manager/Account Manager 1992-2007

Thatcher Company of Arizona

Achieved 27% average annualized growth in assigned territory

Locally-based Sales Representative established office, helped build AZ plant

Responsible for selling to most major municipalities in CA, NV, AZ, NM, & TX

Secured and managed 5-year contract with APS (AZ’s largest electric utility) for both Specialty and Commodity Chemicals. Extended contract 6.5 years through 2003. Replaced APS business with additional business upon loss of contract

Annual growth increased from $0.25MM to over $10MM in personal territory

Designated as Corporate Water Treatment Specialist, using skills gained through personal initiative

Surveyed markets (national/regional) and designated target accounts and products to be sold

Managed complete municipal product line and spearheaded the introduction of Thatcher’s proprietary line of polymers, blends and corrosion/scale inhibitors

Managed South Central U.S. Territory. Developed market for down-hole drilling foamers and construction chemistry for the Drilling, Drywall and Concrete Admixture business. Sold Carbon and other specialties to municipalities for Water and Wastewater Treatment

As General Sales Manager for Thatcher Group (outside of Utah), increased sales by over 15% company-wide (reversed decreasing sales in all companies). Managed sales representatives based out of Arizona, California, Nevada, and New York offices

Extensive experience handling/supervising logistics and purchasing to maximize profitability

SKILLS and AWARDS

Record of Outstanding Sales Achievement

Extensive water/wastewater treatment knowledge and chemical industry in general

Called on all Major Municipalities from So. CA to LA

Ranked #1 in Region 3 years in a row

Managed Largest Territory in Sales, Profit, and Geography

Able to make profitable sales year in and year out

Met all sales goals to maximize bonuses

Proven ability to maximize sales results in new and existing markets

Strong analytical (practical and quantitative) skills

Productive work habits without supervision including strong planning skills

Management Skills

Managed municipal water and wastewater business in US

Solid background in sales and product management

Team management skills leading to achievement of collective and individual objectives

Significant supervisory and team building skills

EDUCATION

Business Administration

University of Arizona

100% of tuition and college expenses earned through full and part-time employment (1 course remaining in program)

Minors in Spanish and Accounting

Completely Fluent in Spanish (Read, Write, Speak), Scored 4.0 on FSI. Lived in South America

3.2 Cumulative GPA

Industry-Related Training and Experience

Calgon Municipal Training Course (once as attendee, once as instructor)

Extensive “one-on-one” training with both Calgon’s (and Nalco’s) Regional and National Municipal Managers

Board Member of Tri-State Seminar on the River (Laughlin, NV)

Sampling of Papers presenting to Large Groups

Providing a New Solution to an Old Problem: Dealing with Fats, Oils, and Greases 2006 Tri-State Seminar on the River Primm, NV and 2006 EPA Western Region Nogales, AZ

Jar Testing and Proper Usage of Sodium and Calcium Hypochlorite 2006 Navajo Nation Drinking Water Conference Window Rock, AZ and NW NM Section Short School AWWA

Water Well Rehabilitation: Why Drill a New Well When You Already Have One? 2000 National Water Quality Conference Denver, CO

Proper Usage of Sodium and Calcium Hypochlorite for Water Plant Operators 2001 National Rural Water and NM Rural Water

Jar Testing for Efficient Plant Operations 2006 NW NM Section Short School AWWA

Safe Handling and Usage of Chorine Gas Cylinders 2002 Tri-State Seminar on the River

VOLUNTEER SERVICE

Youth and Adult Leader/Trainer

Boy Scouts of America

Silver Beaver Award

Taught Youth Protection Training

Trained adult leaders at Woodbadge

Served as Scoutmaster and Cubmaster for the youth

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