KHADIJAH FATIMAH SALAAM

518-***-**** aducur@r.postjobfree.com

OBJECTIVE

Hard working,self-motivated Client care specialist with over 10 years experience in the customer service field. Detail oriented with excellent time management, problem-solving and communication skills. Seeking a new opportunity to be of great value by utilizing my skills and passions to enhance the lives of others.

SKILLS & ABILITIES

Data entry, extremely organized, Materials preparation, Self-motivated, Skilled in Microsoft Suite, Clerical support, Strong verbal communication, Conflict resolution Interpersonal and written communication.

EXPERIENCE

Art Consultant

Girl Spirit Woman Song

Sep 2004 - Current

• Conduct art sessions providing guided self-expression experiences to help clients recover from or cope

with cognitive, emotional, or physical impairments.

• Talk with clients during art workshops to build rapport, acknowledge their progress, or reflect upon

their reactions to the artistic process.

• Teach art techniques and processes to artists, interns and volunteers.

• Instruct individuals or groups in the use of art doll making with materials such as paint, clay, and yarn.

• Develop individualized plans that incorporate studio art therapy, counseling, or psychotherapy

techniques through doll making.

Account Representative

Amica Mutual Insurance Company

Mar 2019 - Jan 2020

• Consulted with customers to understand their desires and suggest the best products to meet their

needs.

• Continuously classified and filed records to keep the system efficient and all information organized.

• Notified customers of payment obligations via telephone calls, professional mailings and personal visits.

• Monitored and maintained assigned accounts and inbound calls.

·Account Review Specialist

New York State of Health

Feb 2014 - Nov 2016

• Answered inbound calls, took messages, and transferred calls to appropriate individuals.

• Kept record of customer transactions, recorded details of inquiries, complaints, or comments, as well

as resolution.

• Reviewed insurance policy terms to determine whether a particular loss was covered by insurance.

• Ensured that appropriate changes were made to resolve customers' problems.

• Transcribed data to worksheets, prepared documents and

adjusted accounts.

Telephone Interviewer ( Remote )

The Stockade Consulting Firm

Oct 2010 - Mar 2014

Conducted and documented Inbound and outbound calls made to prospective students for Privately funded Universities and colleges in various parts of the United States and abroad.

Conducted various surveys and admission questionnaires with students to measure their interest in attending various programs. Solicitated for donations from University Alumni looking to assist their beloved Alma Maters. This Position began in a call center environment and transitioned to remote post 3 months of in office training.

Life Skills / Culture and Heritage Specialist

Girls incorporated of the Greater Capital Region

Schenectady, New York

2009 – 2014

Designed workshops for young girls ages 6-18 with focus on developing skills in creative writing, researching and basic math in the form of Journaling, cultural exploration and money management. Special focus on developing positive self-esteem and life skills, nutrition, making healthy choices, communication skills and artistic expression.

Literacy thru the Arts Specialist

Parson’s Early Head start and Family Child Program

Schenectady, New York

2006- 2009

Created a program promoting literacy skills in children ages birth -5. Designed weekly and monthly lesson plans and kept anecdotal records to monitor progress. Lead sensory workshops for children with special needs and their educators. Produced weekly take-home literature that expressed the importance of reading to children with creative ideas and activities for families.

Breastfeeding Peer Counselor

Cornell Cooperative Ext WIC Program

Schenectady, New York

2006-2010

Provided mothers and soon to be mothers with breastfeeding support through peer counseling in office, in their homes and via hospital visits. Kept daily log on client contact, phone calls and progress. Established health bonds with clients to reach best results. Created educational materials on the art and importance of breastfeeding for the developing child with emphasis on both nutrition and social emotional development. Designed T-shirts, flyers encouraging the joy of breastfeeding.

School Program Site Supervisor ( Howe Magnet School )

YMCA of the Greater Capital Region

Schenectady, New York

2005-2006

Managed afterschool program through the YMCA at Schenectady elementary school for children grades K-4. Supervised 3 Activity assistants with keeping daily reports, snack preparation, activity development. Created curriculum that was educationally engaging and fun for the diverse group of young people.

EDUCATION

SUNY Empire State College

Saratoga, New York

Bachelors Degree (BA)

The Arts

Schenectady County Community College

Schenectady, New York

Associates Degree (AS)

Social Science

VOLUNTEERISM

Ellis Hospital Outpatient Treatment Program

Schenectady, New York

2004-2008

Assisted Creative Art Therapist in Women’s trauma group, Dance and movement and Creative Expression groups.

Honest Weight Food Coop (Member Service )

Health and Wellness Department

Albany, NY

Current

Castle Island Bilingual Montessori School

Albany, NY

Current

Thank you.

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