Becharine E Ojongobi

Customer Service

P: 469-***-****

E: aductr@r.postjobfree.com

SUMMARY

Committed, dedicated and tactful Customer Service Representative with 5+ years of experience with customers on a day-to-day basis, respectful, detailed, organized and patient. Assisted more than 50 customers per day. Committed to balancing company goals while helping all customers find satisfactory solutions. Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers.

SKILLS

Positive mindset, attention to details

Strong written and verbal communication skills

Excellent interpersonal skills and experience working with diverse clients

Experienced problem-solver with demonstrated ability to de-escalate customer interactions

Typing speed: 35 - 40 WPM

. Microsoft office, Excel, CRM

Multiline telephone systems

Highly organized, problem solving, Data entry, risk management.

WORK EXPERIENCE

Amerinalts, Dallas, TX, Customer Service Representative, 02/2021 – Present

Collaborated with 50+ customers per shift, aiding with case inquiries and educating customers on what to do on their individual situations.

Politely handle telephone complaints and requests from more than 50 customers daily, answering questions about the status of their applications, what is needed from the customer, how long the process last and what to expect based on their application situation.

Perform regular assessments regarding customer complaints to generate suggestions that improved customer satisfaction and retention by 5%

Meet or exceed customer satisfaction numbers on a regular basis

Received an average 85% customer satisfaction rating to date, 15% higher than the company average

Listen attentively to caller needs to ensure a positive customer experience.

Create a positive and interpersonal relation with the customer leaving each customer happy and the end of each call.

Served as an intermediate between customers and case workers

Offered advice and assistance to customers, paying attention to special needs or wants

SignatureCare ER Customer Service specialist 09/2018 to 02/2021

Handle inbound calls from customers with inquiries and questions regarding their health insurance, wellness program, prescriptions plan and help required.

Provide the best solution for customer’s health and wellbeing.

Schedule appointments for laboratory test, radiology, x rays and specialty consultations needed.

Ensure that all patient records are kept confidential.

Process one-time checking and credit card by phone payments.

Discusses patient information in accordance with the HIPAA policy.

Process one-time checking and credit card by phone payments.

Evaluate information and options and select the alternative that best meets the requirement of the issue(s) presented.

Effectively instructs and educates families and visitors on logistics of hospital procedures in accordance with policy.

Make recommendations according to customer's needs on features, accessories, upgrades and options

Respond to customer inquiries in a confident, timely and accurate mannera

EDUCATION

Government University of Buea, Cameroon 10/2015 – 06/2018

Bachelor’s in economics and Marketing

Licensed All lines insurance adjuster

Collin College, Wylie Campus 09/2022 – present

Data Science

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