Customer Service Data Entry
Resume:
Jennifer Wysong
Customer Service and Sales Expert.
Kokomo, IN 46901
*******************@***********.***
Manager/Assistant. Manager/Trainer/Team. Lead/Customer Care Specialist Repetitive. Hotel Relations/Scheduling/CCSR. Expert in Hotel Indertries.
#1 in Sales 6 yrs running.
#1 in Comission Sales 5 yrs running.
Production Assembly Work experience
Manufacturing experience.
Animal handling and butchering experience.
Quality control specialist experience
I am
• Reliable
• Dependable
• Prompt
• Dedicated
• Competitive
• Self starter
• Profit driver
• Team Player
• Positive Person
• Quick Learne
• Skilled in Office Administration
• Skilled in Accounts Receivables
• Skilled in Accounts Payables
• Trainer Experence
• Experienced in Commission Sales
• Top sales.
• Detailed Quitly control specialist experenxe.
• Employee couching experience
• Ordering and inventory control experience
• Hiring and dismissing Employees needed
• Ever Ready to get the Job done.
Authorized to work in the US for any employer.
Available 365 days a year.
Open avaiblity.
Thank you for your consideration.
Reference available per request.
Thank you for your time and consideration.
Jennifer S. Wysong
Mobile 765-***-****
Email address: *********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative/Sales Associate
Low Bob Tabacco Central - Kokomo, IN
October 2021 to April 2022
Run second shift w no supervision.
Self Driven Sales Associate.
Money driven commission sales.
Quality control.
Sales/Cashier.
Product Salesmen.
Promoter of sales.
Set up new displays.
Inventory control.
Pricing and depriving products.
Control customer flow.
Customer Service.
Meet or exceeded excellent sales quotas.
Alorica Customer Service Representative
Alorica
June 2012 to August 2020
1. Assisted customers with a warm and professional attitude. 2. Problem solving customer needs.
3. Signing up customers for new accounts. Setting up appointments. 4. Registration of new guest with company. Explaining polices and procedures. 5. Helping guest find out all the he information they need to know about our locations. Giving directions to our guest.
6. Problem solving difficult accounts.
7. Taking payments. Worked in serval different computer systems efficiently daily. 8. Human relations.
9. Assisted guest high respect and proved quality performance each time.
• Assisted customers with a warm and professional attitude
• Assisted customers with questions
• Interacted with customers through live chat
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls
• Booked appointments
• Managed customer accounts
• Wrote call center scripts
• Assisted with technical support duties
• Performed data entry for customer information
• Handled billing issues and order inquiries
• Operated the cash drawer
• Took inventory
• Processed customer transactions, refunds, orders, and exchanges ICS Assistant Manager
ICS INC - Lafayette, IN
February 2009 to September 2014
1. Managing 20+ employee's at one time on my shift. 2. Performed nightly audits.
3. Ran complex filing system
4. Ran complex computer system
5. Performs payroll data
6. Gathered Intel needed for daily needs to perform daily duties every day. 7. Perform daily meetings with all staff.
8. Performed performance reviews one on one individually with each member of staff. 9. Worked with customers face to face on a daily basis. 10. Worked on the phone with customers on a daily basis. 11. Scheduled appointments.
12. Gave complex directions in a curious manner to guest and staff. 13. Treat everyone with respect.
Education
Junior in Business Management
Indiana Wesleyan University - Kokomo, IN
January 2020 to July 2022
High school diploma in Humanities
Independence University
January 2016 to August 2018
Business mangement in Business Management
Tri-Central High School - Sharpsville, IN
August 1985 to May 1989
Skills
• Production Assembly worker (6 years)
• CSR (10+ years), Call Center (7 years), Customer Care (10+ years), Customer Service (10+ years), Customer Support (10+ years), Cash Handling (10+ years) Assessments Customer Focus & Orientation -- Highly Proficient September 2019 Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share
• assignment/6snxczfwgx7fft8 Call Center Customer Service -- Familiar September 2019 Applying customer service skills in a call center setting. Full results: https://share.indeedassessments.com/ share
• assignment/aguacw1dsarlwtdf Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• Live Chat (8 years)
• Account Management (10+ years)
• Cold Calling (6 years)
• Active Directory (10+ years)
• Negotiation (10+ years)
• Help Desk (8 years)
• Desktop Support (8 years)
• Operating Systems (10+ years)
• Computer Networking (10+ years)
• Microsoft Excel (10+ years)
• Leadership (10+ years)
• Office Administrative experience (10+ years)
• Microsoft Word (10+ years)
• 10 key calculator (10+ years)
• Management (10+ years)
• Supervising experience (10+ years)
• Store management (10+ years)
• Hotel experience Present Medical
• Customer service
• Customer service and Support (10+ years)
• Clerical experience
• CRM software
• Windows (10+ years)
• Sales (10+ years)
• Accounting (7 years)
• Data entry (10+ years)
• Front desk (5 years)
• Office experience
• Technical Support
• Troubleshooting
• Remote Access Software
• Network Support
• Microsoft Windows Server
• Experienced
• Mac OS
• Merchandising
• Cashiering
• Office Administration (10+ years)
• Microsoft Excel
• Microsoft Office
• Microsoft Word
• Restaurant experience
• Documentation review
• Administrative experience
• Leadership
• Communication skills
• Network Administration
• Computer skills
• Medication administration
• Data collection
• Childcare
• Childcare
• Childcare
Languages
• English - Fluent
• Spanish - Beginner
Certifications and Licenses
First Aid and CPR Present Core B Present Medical
CCNA
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