Material Handler Service Representative

DENNIS A GONZALEZ

*** * ***** **

Allentown pa **102

Cell: 484-***-****

E-mail: ********@*****.***

Experience:

Most Recent Employer:

March 2021

Global Services

•COVID-19 Sanitation

•Disinfecting of and “Touched Points” every day

•Driving 20 miles per day to designated locations

•Remove any trash from all buildings once /wk.

•Sweep, mop, dust every building once /wk.

•Cleaning and sanitations all bathroom and break rooms.

July 2019 - March 2021

Continental Tires Company

•Build orders of small car parts to customers’ needs

•Keeping up with a piece rate

•Identifying bad product

•Complete QA tasks

•Keep track of all work done for the day.

•Complying to all customer and warehouse rules for each different order

•First piece inspection

•Occasionally help In Quality Lab w/ repackaging and relabeling

Feb 2019 - July 2019

ManPower @ Continental Warehouse

•Build orders of small car parts to customers’ needs

•Keeping up with a piece rate

•Identifying bad product

•Complete QA tasks

•Keep track of all work done for the day.

•Complying to all customer and warehouse rules for each different order

Top Diner

April 2017 - May 2019

FOH:

Server/Waiter/Host/Busser/Cashier/Bartender

•Greet and Seat Customer

•Take Order Accurately

•Serve tables

•Bus and Set tables

•Check Customers out

•Exuding best customer service possible

•Tending to a bar/lounge seating up to 75 people.

Zulily (Peak Season Only)

Oct 2018-Feb 2019

Packer/Putter

• Pack at 150/piece rate

• Packing customer orders accurately

• 10 hour shifts

• 4 days per week

Genji @WholeFoodsMarket

Jan 2018-Oct 2018

Sushi chef

• preparing 200-300 rolls of sushi in the A.M.

•preparing raw fish

•preparing vegetable & rice

•inventory

•stocking

•sushi demonstrations

•keeping track of all cook times and food temperature logs

StaffMark

R.R. Donnelley

Nov 2016 -Jan2017, Jun 2013- Nov 2013

Warehouse Associate

•Pick specific orders for consumer

•Kitting orders accurately

•Quality Control of orders with customer personal info

•Avoiding HIPPA/CAPA violations of privacy

•Print work orders for the day

Material Handler

•Mailing orders through specific carriers (UPS, UPMIC, FEDEX)

•Completing all orders by deadlines (8-10 hr days)

•Printing out and verifying reports for the day

•Trainer for new employees• Picker/ Packer

• Putting orders together for several accounts

• Confirming orders into computer

• Packing each order

• Building pallets/skids of my orders to be shipped before deadline

OHL Logistics

Jul 2012- Nov 2012

Warehouse Crew

• Picker for the warehouse

• Collected items and restocked them on the propers shelves

• Unpacked items inside the warehouse

• Shipped out items inside of the warehouse

Moe's Southwest Grill

Jul 2015- Jul 2016

Assistant Manager

• Assigning work task throughout the day for crew

• Assist customers with their food orders

• Inventory

• Drawer counting/ Drawer changes

• Assisted with making the schedules and new task for the crew

• Supervised each shift worked

• During open i made sure everything was set up and prepped for the day

• During close i made sure everything was properly closed up drawer was counted and everything was set up for morning crew

• Taking care of customers with exceptional customer service

• Kept the food and products up to standard throughout the day

• Kept up with food shelf life/ expiration dates

• My day consist of everyday managerial things, new store, new procedures, procedure changes/updates, new items on the menu, customer complaints, etc.

Synchronoss - AT&T

Aug 2014- Aug 2015

Customer Service Representative

• CSR for AT&T inbound customer car

• Inbound and Outbound calls

• Device activation, processing new lines of service

• Sales of AT&T devices and services

• Device Troubleshooting

• Order processing

Imko (Rite Pack)

Jan 2014- Jul 2014

Line Leader

•Pulling Orders

•Run Assembly Line

•Scan items in/out order

•Maintenance of Machinery

•Assigning positions of line workers

•Shipping paperwork

Giant Supermarkets

Jan 2012-May 2012

Cashier

• Assisted customers

• Greeting customers, making sure their needs were met

• Opened and closed cash drawer

• Stocked items on shelves

• Changed prices on items

• Assisted other co-workers with their assignments

McDonalds

May 2008- May 2012

Assistant Manager, Crew Trainer, Crew

• Assisting the customers

• Opened and closed cash drawers

• Cashier Duties

• Supervisor of shifts

• Crew Trained new employees

• Worked window

• Placed orders into the computer

• Created assignments for my co-workers

Education:

2011-2012

Metro Beauty Academy

2007-2010

William Allen High School

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