Customer Service Representative Support
Resume:
Luz E Hernandez
********@*****.***
EXPERIENCE
In 2018 she had to take a career break to care for 99 year old mother and now her sister is retired and will take over as caretaker.
Prime Therapeutics 04/2018 – 10/2018
Pharmacy Technician 1
● Handled cases from Medicaid and Medicare clients, regarding prior authorization for prescriptions, surgeries and or medical equipment in a timely matter.
● Assisted with quality assurance and due diligence requirements to ensure all documents were consistent with H.I.P.P.A policies and regulations.
Transcom 05/2017 – 05/2018
Technical Support Representative
● Assisted inbound calls from customers nationwide regarding their Apple products, such as; iPhone, iPod, Mac Computer and or MacBook.
● Performed troubleshooting steps on devices per authorization from customer, in order to diagnose the problem and offer a solution for better performance from device.
● Offered excellent customer service, assisted with appointment scheduling and follow up with customer satisfaction and surveys.
Alorica 02/2015 – 05/2017
Customer Service/Retention Representatives
● Handled inbound calls from both existing customers and new customers for cable and internet bundle packages.
● Performed credit applications and offered various plans depending on customer’s needs, also offered specials depending on location of residency.
● Assisted in the retention department to offer existing customers extra discounts or specials offers depending on their plan.
TMG Health 01/2010 – 02/2015
Bilingual Customer Service Representative
● Worked for a Nationwide company as a bilingual customer service representative involving multi-tasking on aerial computer system.
● Handled cases for Medicaid benefits, answering questions, inquiries on accounts, and correspondence.
● Did translations from English to Spanish, used all office equipment when needed, and performed excellent customer service on all incoming calls.
Education
Central New Mexico College 1996
Criminal Justice with Minor in Sociology
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