Assistant

Sarah Latham

Executive Assistant

Detail-oriented, task-driven Executive Assistant with 10+ years of experience in client-centric office operations. Exceptional abilities in facilitating all aspects of internal and external communications. Proven talent supporting day-to-day administrative and operational functions by working collaboratively with executive staff. Skilled in organizing strategies and practices that create positive experiences with communications, services, and products.

*************@*****.*** 812-***-**** Evansville, United States WORK EXPERIENCE

Owner/Artist

Khaoticreations

03/2023 - Present, Evansville, IN

Owner of custom made-to-order gifts.

Escalation Specialist

OneMain Financial

04/2020 - 03/2023, Evansville, IN (Hybrid)

Working remotely in Corporate Department as part of a very small customer-focused team known as the EOCC (Executive Office of Customer Care). Resolving corporate office-level escalations, complaints, and issues.

Plan, organize, and prioritize work routines to meet scheduled goals. Resolving corporate office-level escalations, complaints, and issues. Technical Support Advisor/Team Lead

Apple

05/2018 - 02/2020, Remote

Troubleshoot issues on device-specific problems, network performance, and internet connectivity.

Handling customer complaints and escalated issues according to procedures.

Researched new technologies to improve customer service procedures; implemented solutions as needed.

Performed root cause analysis on hardware and software malfunctions; recommended appropriate corrective actions.

Customer Service Representative

Walmart.com

03/2016 - 04/2018, Remote

Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts. Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

Displayed strong organizational skills while managing multiple projects simultaneously.

Developed and maintained a working knowledge of internal policies, procedures, and services to appropriately address customer issues. SKILLS

Analytical Problem Solving

Active Listening Time Management

Organizational Skiils

Influential Negotiation Skills

Client & Employee Relations Phone Skills

Empathy Conflict Resolution

SOFT SKILLS

Efficiency

Verbal & Written Communication

Customer Service Professionalism

Organization Detail-Oriented

Achievements/Tasks

Achievements/Tasks

Achievements/Tasks

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