Ed Maldonado

**** ******* **, ** ****, Tx *****

623-***-****

aducph@r.postjobfree.com

Willing to relocate

OBJECTIVE: To obtain a position in the growing world of business in the insurance field.

Educational Background:

Degree: Bachelor’s Degree, Information Technology

New Mexico State University, Las Cruces, NM

Graduation Date: August 2014

Overall GPA: 3.65/4.0

Academic Honors: Coca Cola Scholarship Fall 2010 and Spring 2011 2010 and 2011 SMART Engineer Scholarship

Crimson Scholars Program 2012, 2013, 2014

Major: Computer Science

University of Texas at El Paso, El Paso, TX

2007-2009

Academic Honors: The Joel Weidhoff Award Scholarship Spring 2008 President’s Award and Dean’s List 2009

Licenses: Life 50 state, Property and Casualty, Health in multistates

Experience:

Licensed Agent 2020-current Humana El Paso, Tx

Exceed customer service feedback

Meet and exceed sales

Licensed Agent and Customer Service 2019-current Allstate

El Paso, Tx

•Met and exceed high weekly quotas

•Performed excellent Customer service via phone, in person and email

Customer Service Rep Team Lead 2018-2019 HealthPlan One

Phoenix, Az

• Solely supported and assisted sales for overall performance and customer service satisfaction

• Processed applications, endorsements, renewals, and rewrites, cancellations, in and out mail, payments, and various other administrative supports

• Promoted all products offered by AmeriHealth NJ

• Consulted regularly with team members to achieve set goals

• Recognized for frequently going above and beyond in the provision of customer service

• Maintained online client database and office files

• Attended meetings seminars and programs, learned about new products and services, learned new skills to be more efficient

Teacher 2017-2018 Cartwright School District Phoenix, Az

Customer Sales Associate 2017 Ross Stores

Avondale, Az

• Initiated good customer service

• Performed customer service and sales

Admissions Coordinator 2012-2017 University of Texas at El Paso

El Paso, Tx

• Trained and managed a team of student workers and Graduate Fellows • Created and managed pipeline strategies of prospects to application

• Reviewed and evaluate qualified applicants' with the Admissions Committee for acceptance

Counseled prospective students through in-persons appointments, phone calls and campaign emails

• Participated in facilitating orientation and registration day activities

• Assisted and mentored students through the full admissions process

Ensured compliance with company policies, procedures, and laws and regulation

• Generated inquiries from student bodies with goal of converting students to applicants and enrollees

• Collected, tracked, and analyzed recruitment data for future recruiting purposes

• Conducted telephone interviews to screen potential student applicants and set up school visits with each applicant

• Completed the student application process by obtaining the application fee and the student application form

Employer Relations Assistant

University of Texas at El Paso 2005-2012 El Paso, TX

• Managed data from Employer and Student information

• Assists with audits of information systems and networking infrastructure

• Proposed, evaluates, and coordinates the implementation of programs

• Oversaw daily administrative support to the Strategic Team

• Interact with employers and utilized excellent organizational skills to arrange and coordinate special events

• Evaluates program activities and makes recommendations for changes and enhancements • Ability to apply knowledge in everyday work situations while utilizing independent judgment • Participates in the development, coordination, and implementation of changes and /or improvements to the department

• Experienced with BANNER student records program

• Oversaw and coordinates recruitment processes, to include posting/advertising, initial screening/applicant pool development, review and problem resolution of department

hiring selections, and authorization of job offers

• Monitored and reviews adherence to recruitment/selection policy and procedure and regulatory compliance issues

• Assisted undergraduate and graduates in all disciplines with finding initial post-graduate jobs as well as transitioning to new career

• Experience in utilization of FaceTime, Skype, Lync or similar interactive applications.

• Publicized activities / events

• Offered job search assistance

• Assisted in resume building, interview skills and group presentations

• Help students with Interview preparation

• Worked with the students to enhance their marketability to secure employment post-graduation. • Experience with advising students or student groups at the University of Texas El Paso

• Assist in the recruiting of new staff to the administrative wing

• Knowledge of Texas Success Initiative (TSI) rules and regulations

• Research and remain abreast of applicable laws

• Establish and maintain effective relationships with internal and external customers

• Locate and compile information for reports / briefings

• Serve Customers internal to the organization

• Serve Customers external to the organization

• Oversee preparation and continuance of numerical reports for Quality Assurance and Internal Audits

• Independently conducted studies on operational issues and problems and identified issues for concern and recommended specific remedies

• Administered Time and Attendance

• Set realistic deadlines and monitor due dates for action items received in the organization

• Inform students on careers and information

• Interact with employers and utilized excellent organizational skills to arrange and coordinate special events

• Post jobs and disseminate job information to students, staff, and faculty

• Recruit and identify major-specific employers/recruiters for each college

• Assist in career fairs

• Organizing resources and establishing priorities

• Assist in student interview preparation

• Deliver excellent customer service

• Knowledge of the process in the areas of: FMLA, STD/LTD administration, and ADA.

• Manage data from Employer and Student information

• Establish and maintain effective relationships with internal and external customers

• Maintain the job database (Job Mine)

• Recommend new approaches, policies, and procedures to support continual improvement of departmental operation

• Responsible for activities and services related to classification and compensation, recruitment and selection, as well as providing technical consultation and direction to staff regarding these areas

• Participates in and coordinates systems and procedures

• Analyzes requests for information to determine the best method of compiling the information

• Oversee and manage the integrity of employee data to include completion of final report to be submitted for appropriate action

• Serves as the Career Center’s secondary liaison to faculty, staff, and administrators

• Provides consultative services and/or meets with concerned parties to discuss issues and requests and determine best course of action for effective resolution

• Undertook research into policy and procedure issues and participates as appropriate in the development or revision of policy and procedures; analyzes and prepares recommendations to the Director on specific policy-related issues, as appropriate

• Prepared job descriptions to ensure accuracy of content and format;

• Lead, guides, and supports the activities of support staff, as appropriate

• Assisted and participates in the analysis, assessment, and delivery of organizational training and development needs

• Assisted in the development of a comprehensive new employee orientation program • Oversee daily administrative support to the Strategic Team

• Plan, prioritize, and manage the multiple tasks assigned in timely manner

Skills:

• Adaptive

• Responsible

• Dependable

• Customer service

Computer Skills:

Windows and Word Processing (e.g., Word) • Spreadsheet applications (e.g., Excel)

• Presentation software (e.g., PowerPoint)

• Microsoft Outlook

• Microsoft Access

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