Service Representative Customer

BRANDY SALMON

**** ***** *** **, **********, KY, 40216, US • 502-***-**** • aducp6@r.postjobfree.com Responsible

Has a high level of integrity and a strong work ethic, and is looking to use her management skills to help the company grow in the long run. Proactive

Allows for a flexible schedule during peak season hours. Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly. Organized

Dedicated to exceeding expectations and leading the team to success. Customer Service Representative with experience working in a variety of call centers, payday loan/ check cashing place and customer service environments.

Driven

Using service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty, be able to improve customer experiences.

In dealing with a variety of issues, she is meticulous, resilient, and adaptable. Focused

Capable of detecting and resolving issues, promoting new products, and exceeding sales targets. Outstanding

Upbeat and vivacious, with grace in dealing with adversity via resourcefulness and adaptability. Service-driven

Flexible team player with experience in program management, customer relationship management, document control, and scheduling. Customer service

Credit card processing

Data entry

Sale expertise

Strong verbal communication

POS systems expert

Recordkeeping strengths

Quick learner

User interface understanding

Document scanning

Retail store support

Sales expertise

Good listening skills

Professional telephone demeanor

Computer proficient

Stocking and replenishing

Money handling abilities

Self-motivated

High School - 2001

Liberty High School - Louisville, KY

Professional Summary

Skills

Education

Customer Service Representative - February, 2021 to April, 2022 CheckSmart - Louisville, KY

Kept the lobby and teller areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement. Provided a superior customer experience in order to build a loyal customer base. Opened numerous new customer accounts per half hour through in putting customer's information into Vegant, Underwriting, and Western Union. Educated customers about promotions to increase sales. Answered customer calls promptly to avoid long wait times on hold. Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns. Made certain that clients received excellent service in order to not only maintain, but also to expand, their relationships for future business opportunities.

Did some research.

Complete and accurate work and keep customer files up to date. Customer Service Cashier - October, 2016 to December, 2020 Speedway - Shively, KY

Answered questions about store policies and concerns to support positive customer experiences. Assisted customers in locating and selecting merchandise in any store department. Restocked, arranged, and organized merchandise in the front lanes to increase product sales. Requested official identification and verified details, adhering to strict legal standards for underage sales for cigarettes, vape products,and alcohol purchases.

Helped customers by answering their questions and completing their requests. Trained new team members on how to use the POS system, customer service strategies, and sales objectives. Educated customers about promotions to increase sales. Counted drawers quickly and accurately at the start and end of each shift. Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors. Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches. Kept up to date on store promotions and made sales pitches to customers. Assisted customers in managing large purchases by collecting items from shelves and storage locations. Kept an eye on self-checkout systems and offered assistance or intervention as needed. Checked customer prices and processed sales by scanning barcodes. Processed approximately a whole lot daily credit and cash transactions for customers with accuracy and speed. Counted the cash in the register drawer at the start and end of each shift. Handled customer complaints and kept the checkout area clean and tidy. Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.

Handled POS transactions such as checks, cash, credit card purchases, and refunds. Customer Service Call Center Representative - February, 2000 to July, 2001 Louisville, KY - Louisville, KY

Looked for training opportunities to improve my customer relationship management skills and increase customer satisfaction. Followed company policies and scripts to ensure that call-time and quality standards were met on a consistent basis. By staying on top of call scripts and maintaining control over the direction of conversations, I was able to increase productivity. Informed customers about current promotions, upgrades, and new services that were available under their current plan. Work History

Contact this candidate