Angel Thomas

Lynnwood, WA ***-***-****tel:206-***-****

aducox@r.postjobfree.com www.linkedin.com/in/angelica-thomas-b216ab67

Program Manager

Strategic planning Staff Development Complex Problem Solving

Professional Summary

An experienced leader and communicator with strong organizational and Customer Service skills. Focused on delivering results according to the needs of the organization and mission. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements.

Areas of Expertise

* Staff Development and Training

* Schedule Coordination

* Handling Customer Complaints

* Team Management and Supervision

* Coaching and Mentoring

* Complex Problem Solving

* Administration and Operations

* Documentation and Recordkeeping

* Meeting Coordination and Support

* Microsoft Office

Experience

Owner of Angelica Marie Designs- 6/2008- present

~ HOME STAGER

Working with real estate agents to determine the most effective ways to stage a home for sale

Making recommendations to sellers about how to improve the appearance of their home in order to increase its market value

Creating floor plans and 3D models of homes in order to help buyers visualize how they might use the space

Preparing homes for sale by removing personal items such as family photos, children’s toys, etc.

Selecting furnishings and decor to create a welcoming environment that appeals to potential buyers

~ INTERIOR DESIGN

Undertake design project from concept to completion

Determine the client’s goals and requirements of the project

Interpret and translate customer needs into rough plans

Negotiate fees and set schedules for the project

Research and decide on materials and products sourcing

Place orders for materials and oversee installing the design elements

Work closely with designers, decorators, architects and constructors

Research and follow industry changes, evolutions and best practices

~ PROFESSIONAL ORGANIZER

Organize various rooms and spaces in residential homes and home offices

Travel to client’s home to do on-site organizing

Shop for organizing supplies and solutions for clients

Network and market to help find people that need our services

Powerscreen of WA- Field Dispatch / Office Manager / Program Manager – 8/2019 to present

Mentored office employees on proper administrative procedures and how to use programs such as Paradox, keeping operations consistent and efficient for maximum performance.

Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Established and updated work schedules to account for changing staff levels and expected workloads.

Performed billing, collection and reporting functions for offices generating over $30 million annually.

Managed supervisor itinerary and appointments and streamlined scheduling procedures.

Analyzed and solved multifaceted problems that affected executive leaders and business initiatives.

Organized Service meetings for Owner and CFO and coordinated availability of conference rooms for participants.

Answered customer telephone calls promptly to avoid on-hold wait times.

Offered advice and assistance to customers, paying attention to special needs or wants.

Provided primary customer support to internal and external customers.

Submit all Warranties for every vendor we have.

Manage 4 websites and make sure machines are added and/or removed.

Consulted with outside parties to resolve discrepancies and create effective solutions.

Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

NC Machinery- Service Writer / Field Dispatch- 1/2017 to 8/2019

Consulted with customers to assess service requirements and produce accurate orders.

Logged work orders and change orders into DBS and DSI database to track job status.

Gathered information through research and vendor inquiries to provide job estimates.

Maintained accurate and current customer account data with manual forms processing and digital information updates.

Resolved issues by coordinating with Sales department.

Delivered prompt service to prioritize customer needs.

Responded proactively and positively to rapid change.

Classic Accessories- Customer Service 11/2014 to 1/2017

Developed community reputation through commitment to customer satisfaction and strong client relationships.

Answered customer telephone calls promptly to avoid on-hold wait times.

Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information.

Provided primary customer support to internal and external customers.

Cultivated customer loyalty, promoted repeat customers and improved sales.

Answered constant flow of customer calls with minimal wait times.

Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Consulted with outside parties to resolve discrepancies and create effective solutions.

Administrative Assistant- Select Management HOA- 4/2014- 10/2014

Financial Oversight

Maintenance and Repairs

Dues and Assessments

New or Revised HOA Policies

Administrative Director- Willow Bend Learning Center- 11/2012- 5/2013

Supervise preschool teachers and childcare workers

Hire and train new staff members

Provide professional development opportunities for staff

Establish policies and communicate them to staff and parents

Develop educational programs and standards

Maintain instructional excellence

Assist staff in communicating with parents and children

Meet with parents and staff to discuss students’ progress

Prepare budgets and allocate program funds

Ensure that facilities are maintained and cleaned according to state regulations

Customer Service Rep- Hartung Glass- 1/2010- 10/2012

Answering customer questions about the company, products, or services

Resolving customer complaints

Directing customers to the right department or supervisor

Taking orders or processing payments

Making changes to customers' accounts

Handling returns and exchanges

Addressing billing concerns

Keeping records of customer interactions

Selling products and services

Director- little lambs and kids place- 12/2009- 6/2011

Oversee the daily operation of the preschool.

Manage staff in collaboration with the principal.

Create policies and develop curricula which conform to the state requirements.

Ensure that the property is well-maintained.

Manage financial transactions and prepare budgets.

Maintain the school website and social media.

Schedule training of CPR and First Aid for all members of staff.

Identify and schedule fundraising events.

Schedule on-going training of teachers.

Oversee the planning and preparation of meals for the children.

Director- Place to grow- 7/2008-11/2009

Create an environment where children feel safe and love coming to preschool

Oversee all operations and procedures of the preschool

Create an annual budget for the school, to be voted on and approved by the principal and school board

Handle general finances of the preschool: work within approved budget, order curriculum and supplies, submit payroll and bill and collect monthly tuition

Ensure that policies and procedures of the school are being followed along with appropriate forms of discipline

Ensure all rules and regulations from the Colorado Department of Human Services are implemented

Plan special school activities, back to school nights, graduation and holiday programs as well as putting the school calendar together each year

Keep communication lines between his/herself and the staff, students and parents open at all times in order to build a collaborative environment

Build, establish and maintain positive relationships in the community that supports a diverse student population and the vision and mission of the preschool

Be active in student development and care by being aware of changes the student is dealing with, keeping track of illnesses and by giving

Lead Teacher- Northwest Hospital- 3/2004- 7/2008

Create plans for daily activities in line with the school curriculum

Engage with young children in activities that are age-appropriate whilst bearing educational merit

Foster a positive and healthy learning environment

Ensure the classroom is kept in a clean and safe condition at all times

Read stories to the children as a group activity

Encourage creative thinking and learning

Interact with other teachers and administrative staff as needed

Communicate with parents regarding child development and progress

Education

Art Institute of Seattle- 1997-1999

Bellevue Community College- 2002-2004

Haver Hill Staging- 2007

General Skills and Experience

Operating website platforms Multi work based programs Field Dispatch

MS Project, Microsoft Office Knowledge in Machinery Management Customer Service

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