David Stewart

E Paseo La Tierra Buena Tucson, AZ, 85706 520-***-**** aducou@r.postjobfree.com

SKILLS

• Strong conceptual, analytical, and problem-solving skills with the ability to independently drive timely resolution of complex issues

• Committed and able to work effectively under highly stressful circumstances

• Productive with a high-level of attention to detail, ability to multi-task with strong proven results.

• Expert in inventory control, shipping, shipping routes, receiving, and invoicing.

• Full cycle recruiting, ads placement, job fairs, social media boards, backgrounds, and pay negotiations. Experience in hiring from technicians, managers, warehouse personal and executives

• Employee relations, budgets, coaching, and terminations

• Site trainer

• Quality Control Live and Post

• Blueprint acquisitions

• Data Center Design and Install / WAP (Wireless Access Point) / WVB (Wireless Video Bridge)

• Welding State Champion Texas 96

• Custom woodworking

• Highly experienced with the installation, maintenance, and management of Cat5/Cat6/Cat7/Cat 8 shielded cable/Fiber cable/coax and advanced computer networking systems used for the transmission of information in voice, data, and video.

• Integrity, Strong work ethic, high judgment, technically curious, team-oriented, and NO EXCUSES

WORK HISTORY

Interior Logic group

Installation Coordinator / Customer service billing Jan.22 – present Responsible for taking the work orders from customer and disturbing the workorders to our in- house installers or to 30 sperate contract flooring, cabinets, countertop installation companies. I am responsible for the whereabouts of our inhouse installers, completion rates, reschedules, and no call no shows.

Since I took over in January, we have gone from the worst site in the country to the best within 10 months. We went from 40 NO CALL NO SHOWS a week in January, to 0 rolling now for the last 2 months and 1 within the last 6 months.

I serve as the primary contact and problem solver for customer service when the issue arises. Contact customers to manage expectations. I facilitate problem solving and issue resolution with installers in a manner that is timely, responsive, and respectful. Ensure that contract providers are paid on a timely and accurate basis. Production team partnership that includes payment to contact providers as well as schedule production. I collaborate with other team members to provide the very best customer service we can. Synergies 3D

South and Southwest Regional Director Jan2016- Nov 2021

• Set up remote offices for DirecTV contractors from California to Mississippi.

• I managed 3 separate projects at the same time which included Via Sat (satellite internet), Best Buy (Geek squad), and DirecTV with seamless integration to the technician’s daily work volume.

• The ONLY REGIONAL with 100% compliance on training for all 3 projects, all 160 technicians are certified. Meaning if work is slow one day on a project, they can jump to another project to work for the day.

• Satellite Internet Sales Manager

• Responsible for door-to-door marketing campaign.

• Responsible for meeting and exceeding monthly sale quotas

• Expert in CSI (Customer Satisfaction Index) and VOC (Voice of the customer) NEVER DROPPED BLOW 98 for any site location

• Scheduling install dates with the customers

• Routing technicians for their full day of work.

• Shipping routes, warehouse, forklift

• Payroll

• Accounts receivables, Invoicing

• Technical Recruitment, ads, job fairs, social media, backgrounds, full cycle

• Equipment tracking, Inventory control expert.

• Break down raw data to give to techs, customers, and principal owners

• Personally responsible for over 160 techs in 9 states at the same time. Create guidelines and procedures

• Providing advice and guidance on a wide range and variety of issues.

• Customer complaints, handled damage claims, live quality control

• Host meetings with executives and principal owners

• Training for my managers

• Network wired the warehouse and managed the network system. Synergies 3Tec Services

Regional Manger Aug 2013- Jan 2016

• Managed DirecTV contractors in multiple offices located in Wichita KS, Tulsa OK, Amarillo TX, Lubbock TX, Alamogordo Nm, and Tucson AZ.

• I managed 3 separate projects at the same time which included Via Sat (satellite internet), Expert in CSI (Customer Satisfaction Index) and VOC (Voice of the Customer) NEVER DROPPED BLOW 98 for any site location

• Satellite Internet Sales Manager

• Best Buy (Geek squad), and DirecTV with seamless integration to the technician’s daily work volume.

• Reasonable for door-to-door marketing campaign.

• Responsible for meeting and exceeding monthly sale quotas

• Expert in CSI (Customer Satisfaction Index) and VOC (Voice of the Customer) NEVER DROPPED BLOW 98 for any site location

• Inventory expert, shipping, receiving, tracking, warehouse, onsite inspections Break down raw data to give to techs, customers, and principal owners

• Personally responsible for 80 technicians

• Technical Recruitment full cycle

• Training for my managers

• Host weekly safety meetings with technicians

• Host meetings with technicians and principal owners

• Customer complaints, damage claims

• Live quality control checks on technicians and managers

• Fuel management, company van inspections

Synergies 3Tec Services

South and Southwest Technical Talent Acquisition Manger July2011 -Jul2013

• Managed 20 technical recruiters over multiple states

• Managed recruitment levels on multiple projects

• Full circle recruiting from running ads, job fairs, interviews, backgrounds, and all the new hire paperwork

• Meet with our clients to get their staffing levels needed then lead my team to exceed our customers’ expectations

• Provide to the principal owners cost analysis for recruitment and future growth projections.

• Satellite Internet Sales Manager

• Responsible for door-to-door marketing campaign.

• Responsible for meeting and exceeding monthly sale quotas for 20 sale people DIRECT TV, TUCSON, AZ

Installation Technician July 2001 – July 2011

• Travel to customers' premises to install, maintain, repair audio and visual electronic reception equipment and accessories.

• Top Satellite Internet salesman 6 months straight

• Expert in CSI (Customer Satisfaction Index) NEVER DROPPED BLOW 98%

• Inspect and test lines or cables, recording and analyzing test results, in order to transmission characteristics and locate faults or malfunctions.

• Splice cables, using hand tools, epoxy, or mechanical equipment.

• Measure signal strength at utility poles, using electronic test equipment.

• Set up service for customers, installing, connecting, testing, or adjusting equipment.

• Place insulation over conductors or seal splices with moisture-proof covering.

• Access specific areas to string lines to install terminal boxes, auxiliary equipment, appliances, using man lifts, bucket trucks, ladders, entering tunnels, trenches, and crawl spaces.

• String cables between structures and lines from poles, towers, or trenches and pull lines to proper tension.

• Install equipment such as amplifiers or repeaters to maintain the strength of communications transmissions.

• Lay underground cable directly in trenches or string it through conduits running through trenches.

• Pull up cable by hand from large reels mounted on trucks: then pull lines through ducts by hand or with winches.

• Installed customers’ existing equipment to the internet/ trouble shot network when necessary

• Explained cable service to subscribers after installation and collect any installation fees that are due.

Compute impedance of wires from poles to houses to determine additional resistance needed for reducing signals to desired levels.

• Site Trainer / warehouse/ forklift

• Host weekly safety meetings with technicians

• Quality control both live and post job completion

• Network wired warehouse and maintained the computers

• Installed WAP (wireless Access Point), WVB (Wireless Video Bridges), Cat 6 Cable, coax,

• Installed Wild Blue Satellite Internet

• A/V Trouble Shooting Team Lead and Lead for ‘white glove installs” Education

Palo Verde High School May 1997

COURSE CERTIFICATIONS

• Technical Support Fundamentals

• Network test equipment

• Workday, SAP, Microsoft teams,

software, MS Office, office 365

• ATS workday, Measure, Sales

Rabbit

• Patch panels / 110 block / 66blocks

• GANNT Project management

software

• SBCA Certification

• SWM Certification

• Whole Home Certification

• Service Certification

• Network Trouble Shooting

Certification

Jones Certification

• RF distribution Certification

• Connected Home Certification

• New Hire Certification

• ADT Payroll System

• Wells Fargo Payroll System

• Bank Of America Payroll System

• WAP certification

• POS point of sale

• WVB wireless video bridge

• Expert in Customer Satisfaction

Index (CSI) and Voice Of the

Customer (VOC)

• Data Center build out

• Exceed and Wild Blue Certified

• OSHA 10, 50

Contact this candidate