BT

Bernadette Telemaque

Professional Summary

Analytical Junior Underwriter with expertise in insurance underwriting. Gifted in evaluating risk and loss potential and developing information for new and renewal policies. Team-oriented with success in building relationships with sales agents to achieve business goals. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic Junior Underwriter eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Also, I have a clear understanding of task and training in skills. Motivated to learn, grow and excel in Insurance Underwriting. Work History

FedNat Insurance - Junior Underwriter

Sunrise, FL

07/2017 - 08/2022

MacNeill Insurance Group - Licensed Insurance Agent 01/2015 - 01/2017

Underwriting new business applications by Cancelation, Reinstatement, Endorsements and Assess risk factors on high value homes

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● Review/Evaluate all eligibility and binding applications Process and validate data and documents from underwriting team to ensure accuracy and completeness

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Strong computer skills, organization skills and ability to multi-task while maintaining accuracy and due diligence in performance

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Ensured policy transactions such as quotes and renewals were issues timely and all changes documented and recorded accurately

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Delivered accurate and timely administrative support to underwriting team including increasing level of risk assessment responsibility

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● Supported review and acceptance or denial of new or renewal business. Knowledge of policy forms, coverage options and applied rating systems

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Proficiency in Microsoft Office applications and navigating multiple computer applications

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Plan and analyze and calculate insurance policy coverage and premium through 5 different carriers, such as American Strategic Insurance,

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aducot@r.postjobfree.com

305-***-****

Hallandale Beach, FL 33009

Skills

● Customer Service (10+ years)

● Microsoft Excel (10+ years)

● Microsoft Word (10+ years)

● Underwriting (5 years)

● Risk management

● Escrow

● 4-40 Licenses

● Underwriting Proficiency

● Production Goals

Working knowledge of Microsoft Office

applications to include Word, Excel,

PowerPoint, and Outlook

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● And Internet browser applications.

Strong customer service, problem-

solving and resolution skills.

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Ability to multi-task and think on my

feet in a fast-paced environment.

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Strong attention to detail to ensure

accuracy of information.

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Excellent computer skills with a

penchant to adapt easily to learn new

software and procedures.

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● Service Quality

● Conducting Risk Assessments

● Developing Policies

● Policy Renewals

● Customer Needs Assessments

Education

Convey Health Solutions - Customer Service Representative Fort Lauderdale, FL

01/2010 - 06/2015

Tower Hill, Security Fist, Southern Oak and Citizens Aided in all post sales, support efforts, including timely renewals, quotes, proposal and policy mailing coverage change, premium billing and risk management

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Developing and maintaining a professional relationship with agents, insureds and applicants in a call center environment, addressing questions and concerns about personal-lines insurance policies in the state of Florida

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Take ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed

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Processed endorsements and/or changes within approved authority level and perform transactions according to latest corporate standards, manual rates, guidelines and procedures.

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● Calculated quotes and educated potential clients on insurance options. Obtained underwriting approval by completing application for coverage.

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Update account information such as billing options and changes of address or phone numbers

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Educate members on how the supplemental OTC benefit works, including benefit amounts, and products available, and frequency of coverage

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Identify member complaints and grievances and escalate according to client specific procedures

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Assist health plan members with inquiries related to their OTC benefits and/ or orders placed

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Process requests for OTC items received from health plan members via mail or phone call

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Look up over-the-counter medicines on the formulary to verify if they are offered, and if a drug is not offered provide an explanation as to why

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● Provided assistance to clients

● Assisted customers in person

● Created customer appointments

● Explained products and benefits

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Answered customer telephone calls promptly to avoid on-hold wait times.

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Willing to relocate to: Port Saint Lucie

02/2015

Central Insurance School

4-40 Customer Service Representative

2012

Brown Mackie College

Miami, FL

Associate of Science

2004

Goliath Academy

Miami, FL

High School Diploma

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