Post Job Free

Resume

Sign in

Customer Service Representative

Location:
Monroe, MI, 48162
Salary:
65,000
Posted:
December 30, 2022

Contact this candidate

Resume:

Jamie Yester

Sterling Heights, MI ***** 586-***-**** aducok@r.postjobfree.com

PROFESSIONAL

SUMMARY

Organized and attentive Warehouse/Logistic Manager successful at staying ahead of fast-paced demands by effectively coordinating documentation, inventories and team schedules. Efficient in ordering new product and reporting on important trends. Manages high workload successfully by employing excellent multitasking and prioritization skills. Highly motivated, enjoys working in fasted paced environments with strong leadership. Seeking a position utilizing outstanding organization and interpersonal skills to enhance company operations and procedures. Self-motivated with proven ability and efficiency work style. Willingness to want to learn new systems and operations. SKILLS

• Programmable logic controllers

• Assembly

• Negotiation

• Microsoft Access and MS Office

• Analysis skills

• Communication skills

• SAP, ERP, EDI

• Production planning

• Operations management

• Transportation management

systems

• Supply Chain Management

• Staff Management

• Cost reduction

• Distribution and warehousing

• Warehouse Logistics

• Decision-Making

• Clerical Support

• Interpersonal Communication

• Analytical and Critical Thinking

WORK HISTORY

WAREHOUSE COORDINATOR 09/2017 to CURRENT

Alpine Electronics Auburn Hills, MI

• Shipping and receiving of FCA and GM parts

• Inspection of ICS Displays and HVAC to be updated by upgrading software and internal part numbers before shipping.

• Helped keep inventory accurate by overseeing daily cycle counts.

• Calculated and monitored inventory through tracking spreadsheets.

• Created sales orders and managed shipping timelines to meet customers' demands.

• Verified accuracy of shipping and receiving documents and maintained records.

• Enforced organizational standards to maintain safe and healthy work environment.

CUSTOMER SERVICE REPRESENTATIVE 08/2016 to 08/2017 Quicken Loans Detroit, MI

• Intake of all customers personal information to advance their loan process.

• Provided primary customer support to internal and external customers.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Responded to customer requests for products, services and company information.

• Delivered prompt service to prioritize customer needs. WAREHOUSE SUPERVISOR 10/2014 to 09/2016

Ranshel Sterling Heights, MI

• Responsibility included all shipping and receiving of incoming and outgoing materials

• Also responsible for material management.

• Supervised shipping and receiving, distribution and workplace safety.

• Revised and developed procedures to reduce risk and achieve compliance.

• Oversaw daily operations and shipping and handling processes.

• Kept detailed records of inventories and merchandise inventory transactions.

• Adhered to industry best practices for warehousing, material handling and documentation.

WAREHOUSE WORKER/MAIL SUPERVISOR/CUSTOMER SERVICE C 11/2002 to 09/2014

Comcast Sterling Heights, MI

• Responsible for all shipping and receiving materials

• Also responsible for bulk mail and customer service.

• Established and updated work schedules to account for changing staff levels and expected workloads.

• Created, prepared and delivered reports to various departments.

• Assisted with preparing information required for quotes and addressed potential service concerns.

• Monitored metrics and developed actionable insights to improve efficiency and performance.

EDUCATION

Certificate in Photography

Macomb Community College, Clinton, MI

High school diploma Early Childhood Education

Warren High School, Warren, MI

PROFESSIONAL

EXPERIENCES

Shipping and Receiving (10+ years) Logistics (10+ years) Warehouse Management (10+ years) Forklift (10+ years) Order Picking (10+ years) Load and Unload (10+ years) Supervisor Position (3 years) Manager Position (1 year) Pallet Jack (10+ years) Computer Skills (10+ years) Windows, Excel, Power Point (10+ years) Dependable (10+ years) Honest (10+ years) Hard worker (10+ years) Meets deadlines (10+ years) Mature (10+ years) Positive attitude (10+ years) Follow instructions (10+ years) Works well with others (10+ years) Leadership (10+ years) Inventory control (10+ years) Supply chain (10+ years) Materials management (10+ years) Forecasting (10+ years) Quality Inspection

(10+ years) Quality Control (4 years) Quality Assurance (4 years) Manufacturing

(10+ years) Freight Experience (10+ years) Computer Networking (10+ years) Warehouse management system (10+ years) Warehouse experience (10+ years) Materials handling (10+ years) Supervising experience (4 years) Employment & labor law (10+ years) Customer service (10+ years) Conflict management (4 years) Mechanical knowledge (10+ years) Data collection Microsoft Office (10+ years) Data collection (10+ years) Lean manufacturing

(10+ years) OSHA (10+ years) Supply chain management Warehouse supervisor experience Warehouse distribution (10+ years) Continuous improvement (10+ years) Process improvement (4 years) Sourcing (4 years) SAP (1 year) Quality management (10+ years) Risk management (1 year) ISO 13485 (1 year) Sales (2 years) Driving/ Chauffeurs license (10+ years) Clerical experience (1 year) Packaging (10+ years) Hi-Lo (10+ years) Management (1 year) Shipping & receiving (10+ years) Logistics (10+ years) ISO 9001, Forklift Certification March 2022 to March 2024

ADDITIONAL

INFORMATION

• Authorized to work in the US for any employer

.



Contact this candidate