Work History

Logistics Associate

Kawadra

Brice

Contact

Address

Fort Lawn, SC, 29714

Phone

803-***-****

E-mail

aducoa@r.postjobfree.com

Skills

Deadline and scheduling

management

Spreadsheet tracking

Warehouse asset oversight

Customer service skills

Documentation and

reporting

Answering questions

Problem-solving skills

Registration processing

Room assignments

Sales expertise

Bookkeeping

Cash Handling

Lifting and sorting

Labeling and boxing

Kawa'dra Brice has worked in all fields involving Logistics (currently), Warehouse Associate, Call center and as a Front Desk Agent. Proficient in handling complex customer issues and promoting positive experiences. Skills in coordinating documentation and handling payments. Excellent abilities in controlling and auditing inventory to maintain accuracy and minimize losses. Able to handle diverse job requirements and meet company goals. Team-oriented professional accustomed to streamline warehouse processes to increase overall efficiency. Skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitments to guest satisfaction.

Logistics Associate

Harbor Freight Tools, Lancaster, SC

Processed and entered customer orders into

database and provided proactive customer service

for accounts.

Managed system support functions to set priorities and service levels expectations.

Collaborated with shipping department staff to

facilitate smooth materials returns to correct

vendors.

Verified accurate account invoicing through

collaboration with accounting department.

Tracked over 30 orders and notified customers of

status or potential delays.

2022-05 -

Current

Remote Outbound Call Center Agent

Symphony Placements, Cockeysville, MD

Made outbound lead follow-ups to potential and

existing surveyors by telephone and email to qualify leads and sell products and services.

Researched prospective accounts to understand

needs, build target lists and develop effective emails and scripts.

Collaborated and communicated across

organizational levels to derive new strategies for reaching broad range of customers and document

progress.

2021-11 -

2022-04

Operations support

Leadership and team

building

Delivered consistent call activity to achieve monthly and quarterly goals and objectives.

Managed up to 50 calls.

Front Desk Agent

Holiday Inn Express, Richburg, SC

Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

Acquired in-depth knowledge of surrounding area

to offer guests with information about dining options, entertainment and shopping activities.

Used internal software to process reservations,

check-ins and check-outs.

Oversaw fast-paced front desk operations and

guests' needs at busy facility.

Took reservations over phone, in person and via

computer for guests and provided confirmation

information.

Responded swiftly to room requests and other

inquiries made via establishment website, email or phone.

Retrieved mail, packages and documents on behalf

of guests, promptly verifying receipt and arranging for pickup or transmittal.

Confirmed important personal and payment

information for compliance with security and

payment card industry standards.

Checked in and handled over 100 guests during

shifts.

2020-05 -

2021-11

Warehouse Associate

Chesapeake Cartridge Comapny, Richburg, SC

Inspected incoming and outgoing shipments to

verify accuracy and prevent errors.

Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized

and properly stocked.

Used hand-held devices and computers to record

and monitor inventory levels and completed audits

to uncover and address inaccuracies.

Kept documentation and records accurate and

2018-07 -

2020-04

Education

up-to-date with latest data to prevent errors in

processing or delivery.

Prepared orders for shipment by picking, packing

and labeling merchandise.

Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill

levels.

Performed inventory counts and stocked

merchandise.

Worked safely around moving machinery.

Labeled and accurately moved customer orders to

meet shipment timetables and minimize errors.

Acknowledged safety issues and contacted shift

supervisor regarding concerns and for quick

resolution.

Packed over 1,000 bullets into canisters during shifts. High School Diploma

Lewisville High School - Richburg, SC

2013-08 -

2017-05

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