Oluwatosin Gbemisola Owobu, BSC

aducn9@r.postjobfree.com 506-***-**** Moncton, NB

Experienced Banking Professional and Customer Service Representative SUMMARY OF SKILLS AND ATTRIBUTES

• Interpersonal skills and client engagement abilities

• Strong oral and written communication skills

• Friendly and passionate

• Attentive to details; good time manager; fast learner

• Skilled at process improvement

• Analytical problem solver and confident decision maker

• Computer savvy; strong Microsoft Outlook and Excel skills

• Work well independently and contribute effectively to team endeavors PROFESSIONAL EXPERIENCE

Account Maintenance/ Customer Service Officer

STANBIC IBTC BANK (MEMBER OF STANDARD BANK GROUP) October 2012 – October 2019

• Recognized, applied and explained products or services to customers

• Executed customers’ instructions, achieving high levels of customer satisfaction and quality output

• Diligently scrutinized each customer’s details to ensure appropriate approvals were in place

• Attended to customers’ requests with respect to termination of fixed deposit investments, liquidation and repayment of loans, addition and deletion of standing orders, and additions and modifications of liens on accounts.

• Processed customers’ payments such as salaries and fund transfers

• Worked with other departments to assist in the resolution of issues or requests

• Focused on helping clients by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving clients’ concerns

• Managed risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests

• Educated and assisted clients using Standard Bank digital capabilities

• Assumed ownership of customers’ experiences maintaining professionalism at all times

• Demonstrated exceptional client service capabilities and confidence in engaging clients across multiple channels using a friendly, positive, and professional tone

• Performed other duties as required to maintain and enhance customer relations and departmental productivity

• Handle customers’ complaints, provided appropriate solutions and alternatives within time limits; followed up to ensure resolution

• Worked within the scope of defined processes, procedures and policies to ensure all financial transactions were properly treated within the system and within specified time frames

• Worked closely with Corporate and Investment Banking Group towards the realization of customers’ needs and concerns Loan Verification and Servicing Officer

STANBIC IBTC BANK (MEMBER OF STANDARD BANK GROUP) May 2012 – October 2012

• Exercised due diligence when performing credit checks

• Evaluated, edited, and captured loan applications Account Origination Officer

STANBIC IBTC BANK (MEMBER OF STANDARD BANK GROUP) October 2011 – May 2012

• Assisted customers with opening accounts

• Verified documents and ensured ‘’know your customer’’ compliance EDUCATION

Bachelor’s Degree in Educational Management/Economics

Assessed by the World Education Services (WES) as equivalent to a Canadian four-year bachelor’s degree UNIVERSITY OF IBADAN, OYO 2004 – 2009

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