Data Entry Customer Service

DANIELLE LOPEZ-CARTER

229-***-**** *************@*****.***

SUMMARY

A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned.

EXPERIENCE

06/2018 to Current (Remote) Customer Service Supervisor Young, Thagard, Hoffman

Assisted staff with resolving complex customer issues and implementing targeted solutions.

Cross trained in multiple departments to process customer service requests via phone support, email support or live chat Documented customer correspondence in CRM to track requests, problems and solutions.

Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools Assisted customers by providing confirmations, answering questions and offering general information.

02/2016 to 05/2018 Data Entry/Account Administrative Representative Convergys

Performed administrative tasks and assisted in executing business solutions

Successfully entered data into company database and validated the accuracy of valuable company information

Used and analyzed data from automated information aggregators to update the database

Generated data reports, enter company findings into the database and perform backups

Supported data entry across departments as requested, switching promptly to new projects.

10/2012 to 01/2016 Customer Services Representative FootLocker

Assisted staff with resolving complex customer issues and implementing targeted solutions.

Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed. Documented customer correspondence in CRM to track requests, problems and solutions.

Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools Assisted customers by providing confirmations, answering questions and offering general information.

SKILLS

Efficient and Detail-Oriented

Technical Support

Medical Insurance Rep

Supervisory Experience

Sales

Email Support

Salesforce

Zendesk

Understanding Customer Needs

Creative Problem Solving

Call Documentation

Order and Refund Processing

Data Entry

CRM Software

LiveChat Support

Microsoft Office

Billing

EDUCATION AND TRAINING

Associates in General Studies

Valdosta State University

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