Customer Service Universal Banker

Sachira Gamage

*** *********** **** **** **, Scarborough, ON M1G 1H6 Cell: +1-437-***-****

aduckg@r.postjobfree.com https://www.linkedin.com/in/sachira-siriweera-85501b28 HIGHLIGHTS

• Over 7.5 Years of experience in Banking Industry.

• Bachelors in Business Management from Staffordshire University, United Kingdom.

• Best Universal Banker, Private Banking in year 2021.

• Strong background in Customer Service and Cash Management.

• Self-Motivated and ability to work under pressure, with superior Time Management skills.

• Quick Learner and Tech Savvy.

• Superlative command of English with professional verbal and written communication skills WORK EXPERIENCE

Universal Banker May 2019 to Nov 2022

Hongkong & Shanghai Bank Corporation (HSBC-Sri Lanka)

• Carrying out cash deposits, withdrawals, transfers, foreign currency issuances and purchases, issuance of local and foreign currency drafts, handling of cheque books, debit cards, credit cards, and other security stocks.

• Proactively engaging with clients at the wicket to drive referrals for products such as loans, fixed deposits

• Promoting credit cards to potential clients.

• Providing outstanding customer service exceeding client expectations which positively impacts the branches.

Client Due Diligence Analyst April 2015 – May 2019 Hongkong & Shanghai Bank Corporation (HSBC-Sri Lanka)

• Handling multiple CDD Projects (CDD Deployment, Remediation, US Affiliates remediation, Account activity review) for Singapore.

• Reviewing RBWM customers during trigger and periodic events for AML related risk

• EDP through NPM tool

• Review and monitor customer due diligence and enhanced due diligence as necessary.

• Review account activity of customers to determine if high-risk activity occurs in their bank accounts.

• Monitor ongoing transactional from any customer determined to have high risk banking activity.

• Reviewing customer’s source of funds and source of wealth to check their financial behavior.

• Handling business calls.

• Analyzing customer details in HUB against with the documents available in the ocher systems

(GWIS) and updating HUB for latest particular update forms. Areas of expertise

Customer due diligence, AML, KYC

HUB, Jade, L400

SCC, PEP

Negative news and facts & Sanction screening

EDUCATION

• “Graduate Certificate in Global Business Management at Mohawk College Canada from Jan 2023 to Aug 2024

• “BA (Honors) in Business Management Degree” at Staffordshire University United Kingdom. - From February 2014 to March 2015

• “Higher Diploma in Business Management” at National Institute of Business Management

(NIBM) Colombo. -From November 2012 to September 2013

• “Advanced National Diploma in Human Resource Management” at National Institute of Business Management (NIBM) Colombo. -From April 2012 to June 2013

• “Advanced Diploma in Business Management” at National Institute of Business Management

(NIBM) Colombo. -From September 2011 to October 2012

• “Certificate in Business Management” at National Institute of Business Management (NIBM) Colombo. -From June 2012 to November 2012

• “Advanced certificate in Human Resource Management” at National Institute of Business Management (NIBM) Colombo. -From November 2011 to April 2012

• “Foundation level in Human Resource Management at National Institute of Business Management (NIBM) Colombo. -From May 2011 to August 2011 ACHIEVEMENTS AND AWARDS

• Best Universal Banker (2021)

• Star Award Customer Due Diligence Analyst 2015-Nov

• Luminary Award Customer Due Diligence Analyst 2015-Dec

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