Center Representative Store Associate

RAPUNZEL SMITH

aducco@r.postjobfree.com

470-***-****

**** ***** ***** ***** ************, Ga 30135

PROFILE

Innovative Service-oriented Stock Clerk with 5 plus year's . I have excellent communication and time management skills. Handles tasks with accuracy and efficiency. I am very eager to learn new things and I am hard working. Accomplished and energetic Cashier with a solid history of achievement in customer service Motivated with strong organizational and prioritization abilities.

EXPERIENCE

CALL CENTER REPRESENTATIVE, COBB ELECTIONS; MARIETTA, GA 2019-2021

Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs and concerns. Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds to maintain customer satisfaction. Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversation.

CALL CENTER REPRESENTATIVE, WIPRO; ATLANTA, GA 2018-2019

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service, sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores, Maintained accurate and current customer account data with manual forms processing during routine calls. Achieved and consistently exceeded revenue quota through product and service promotion during routine calls. Contributed to company achieving and holding industry-leading customer service ratings.

CALL CENTER REPRESENTATIVE, SUNNYDELIGHT; FULTON, GA 2015-2017

Answered average 125 calls, emails, and faxes per day, addressing customer inquiries, solving problems and providing product information. Engaged in continuous learning and development opportunities to promote continued performance improvement. Conferred with customers about concerns with products or services to resolve problems and drive sales. Used consultative sales approach to understand customer needs and recommend relevant offerings.

CSR / STOCKER/ CASHIER, WALMART; DOUGLASVILLE, GA 2014-2016

Answer telephones and direct the caller to appropriate associate; transfer caller to voice mailbox when associate is unavailable; takes and retrieves messages. Provide callers with information such as company address, directions to company, fax numbers, company website and other related information. Receive, sort and forward incoming mail. Coordinate the repairs and maintenance of office equipment, including copier, fax machines, computers, printers, etc. Maintain confidential records and files. Documents production to monitor inventory and ensure accurate production. Tested product for quality and packaged in preparation for shipment. Trained temporary and new employees. Stack aisles when associates call in, zone, and put returns.

CASHIER / STORE ASSOCIATE KROGER DOUGLASVILLE, GA 2002-2005

Receive payment by cash, check, credit cards, vouchers, or automatic debits.Issue receipts, refunds, credits, or change due to customers.Assist customers by providing information and resolving their complaints.Service, clean, or supply restrooms.Gather and empty trash.Clean building floors by sweeping, mopping, scrubbing, or vacuuming.

CASHIER / STOCKER SEARS DOUGLASVILLE, GA 2005-2009

Pack and unpack items to be stocked on shelves in stockrooms, and the display floor. Receive and count stock items, and record data manually. Store items in an orderly and accessible manner in supply rooms, or other areas. Mark items using identification tags, stamps and Electric sensor. Examine and inspect stock items for wear or defects, reporting any damage to supervisors. Dispose of damaged or defective items, or return them to vendors. Placed clothes on hangers to ready them for display. Receive, open, unpack and issue sales floor merchandise.

LOAN PROCESSOR HOUSE OF HOPE DOUGLASVILLE, GA 301**-****-****

Gathered documents for the loan modification process which included credit report updates, appraisals, income tax returns, and asset verifications. Communicated with CRM/UW to request additional documents; analyzed requests to determine appropriate courses of action and steps required. Ensured strict adherence to operational policies, procedures, and guidelines; established strong working relationships with the management and staff. Submitted completed files to Underwriters and declined un-qualified loans such as DOJ, HAFA, HAMP, NON HAMP, and other applicable programs.

EDUCATION

ARCHER HIGH SCHOOL;— DIPLOMA,1990

SKILLS

Sales, Invoicing, Scheduling, Sales Goals, Invoice Processing, Customer Complaints, Purchasing, Call Volume Analysis, Customer Service, Retail,Store Associate

REFERENCES

Kiara Wells 404-***-****

Melanie Neely 404-***-****

Tawana Orders 732-***-****

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