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Service Delivery General Manager

Location:
Patna, Bihar, India
Posted:
December 30, 2022

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Resume:

Sanjay Topare (Jain)

aducb8@r.postjobfree.com +919*********/ 726*******

https://www.linkedin.com/in/123*********/

Summary

2.5 decades of proven leadership experience of Multi-vendor, Multi-Technology & Multi-Cultural experience in Telecom/IT Managed Services, Project/Program Management & Service Delivery covering domains like GNOC/ GSDC/NNOC, Transmission(MW, OFC), RAN, Core(wireline & wireless), RF Planning & Optimization, Service delivery, solutions, Pre Sales/RFP support, Competence Development & Process implementation. ITIL,Prince2 Practitioner, PMP, IOT, Advance AI & ML, Certified ScrumMaster® (CSM®) Experience

General Manager, National NOC Head

Vihaan Networks Ltd.(Shyam Telecom Group)

Sep 2015 - Present (7 years +)

# Built National NOC for state operator(BSNL) for 10 Telecom Circles.

# Established & Implemented ITIL standards, procedures, and governance processes to create and maintain consistent and best in class QA protocols.

# SLA Management & Service Assurance.

# Designed Operation Strategy, OSS & Service Management system.

# Manpower & skill dimensioning & Technical recruitment.

# Efficiency improvement management.

Deputy General Manager-GNOC

Huawei

May 2012 - Sep 2015 (3 years 5 months)

# Founding member of Huawei GNOC/GSDC at Bangalore.

# Established Competence Development process & skill assessment.

# Successful transition of Three MS from Ericsson to Huawei GOC.

# Established the Portfolio of remote RF Planning & Optimization delivery from GOC/GNOC.

#Designed Solution, & Pre-sales & RFP support for remote RF Planning & Optimization delivery.

# Successfully delivered transition & delivery of Remote RF Planning & Optimization for Saudi Zain, MTN SA & MENA Bahrain projects within less than 50 % planned schedule.

# Received Bronze Badge for Managed services unified platform.

# Received Future Star Award.

RAN Operation Head - Service Delivery

Huawei

May 2010 - May 2012 (2 years 1 month)

# Headed Managed services for Uninor (Telenor) MS Mumbai Circle.

# Ensured Process compliance for EHS & ISO27K implementation Sanjay Topare (Jain) - page 1

# Fault & spare-parts management & vendor management.

# Delivered 100 % End to End Service Assurance of Radio & Transmission Network within SLA.

# Optimization of RF KPI's & Compliance of customer complaints within SLA.

# Customer relationship Management, Weekly review with customer.

# Stake holder management & Regulatory Compliance

Senior Manager

Nokia

Jul 2008 - May 2010 (1 year 11 months)

# Headed the Wireless Network Operations for the Reliance Communications in Maharashtra circle.

# Responsible for Regulatory, ISO & TL9000 Compliance.

# Improved the Highway& VIP route Coverage with zero capex expenditure.

# Vendor & stakeholder management.

# Achiever's Club award.

Sr. Manager

Reliance Communications

Jan 2005 - Jun 2008 (3 years 6 months)

# Served as RF Lead, Network Operations head for AP & MH circles.

# Introduced Process innovation for survey & site RFP.

# # Change & release management.

# Improved the RF KPI's with zero capex.

# Resolved the long pending Paging KPI issue.

Sr. Project Lead

GTL Limited

Nov 2000 - Jan 2005 (4 years 3 months)

Sr. Project Lead- Deployment and integration delivery management

# RF Planning & Optimization(CDMA, GSM) for TATA CDMA Mumbai, Mah & Goa circles.

# Transmission rollout for Airtel- Mumbai, Mah & Goa circles.

# 500KM OFC Backbone implementation for TATA Tele.

# RAN implementaion & Integration & Optical aceess Network Integration. Project Manager

Electroquip

Jul 1998 - Nov 2000 (2 years 5 months)

# Managed end-to-end deployment and delivery of integration activities.

# Project Survey & Design,

# Planning, Execution(Monitoring & Controlling)

# Project Closure( Acceptance Handover)

Project engineer

Sanjay Topare (Jain) - page 2

CG Power and Industrial Solutions Limited

Jun 1995 - Jun 1998 (3 years 1 month)

Operation & Maintenance, Service, Installation & commissioning. Education

Indian Institute of Management Kashipur

Executive MBA, Strategic Management

Nov 2021 - May 2022

IIEM Bangalore

PG, Export Management

1997 - 1997

Nagpur University

B.E., Electronics & Telecommunications

1991 - 1995

Thapar Institute of Engineering & Technology

Higher Secondary School, Science & Mathamatics

1988 - 1990

Licenses & Certifications

Advanced Artificial Intelligence & Machine Learning - Cognixia Issued 2018 - Expires 2018

PRINCE2 Registered Practitioner - APMG International P2R/IN084300; Certificate No-023*****-**-VN83

ITIL 2011 - APMG International

ITIL/IN075535; Certificate no-023*****-**-D7QB

PMP - Huawei University

IOT-Internet of Things - Collabera TACT

CT-IOT16112017

DevOps Foundations: Lean and Agile - LinkedIn

Women's Empowerment - Global Goodwill Ambassadors Foundation (GGAF) Sanjay Topare (Jain) - page 3

Cross-cultural Diversity, Inclusion, and Sensitivity - Global Goodwill Ambassadors Foundation (GGAF)

Occupational Safety & Health - Global Goodwill Ambassadors Foundation (GGAF) People Analytics - LinkedIn

Introducing Robotic Process Automation - LinkedIn

Humanitarian Aid Worker Safety - Global Goodwill Ambassadors Foundation

(GGAF)

Writing a Business Case - LinkedIn

Creating a Business Plan - LinkedIn

Strategic Planning Foundations - LinkedIn

Critical Thinking - LinkedIn

Cybersecurity Foundations - LinkedIn

Ethical Hacking: Introduction to Ethical Hacking - LinkedIn Certified ScrumMaster® (CSM®) - Scrum Alliance

Issued Dec 2021 - Expires Dec 2023

1501765

Skills

Service Delivery • Managed Services • Telecommunications • Customer Relationship Management

(CRM) • Stakeholder Management • Global Operations • Strategic Planning • Operations Management

• Program Management • Project Governance

Honors & Awards

MSUP Bronze Badge - Huawei

Apr 2013

Achievers Club Award - Alcatel Lucent Managed Services (Application support and analysis)

Sanjay Topare (Jain) - page 4

Apr 2009

Future Star Award - Huawei Technologies India

Apr 2014

Sanjay Topare (Jain) - page 5



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