WHITNEY THOMAS

Eight Mile, Alabama ***** 1-251-***-**** aducaq@r.postjobfree.com

PROFESSIONAL SUMMARY

My ideal job would include working in a

challenging environment; one that keeps me busy and allows me to advance my knowledge and career by

learning new skills. I learn quickly and I am always eager to learn new things. I'm energetic, organized, and results driven; with a track record of excellent

leadership. I thrive in fast paced environments, and possess outstanding interpersonal skills.

WORK HISTORY

MANAGER 03/2018 to 10/2022 ALORICA-VERIZON

● Accomplished multiple tasks within established timeframes.

● Onboarded new employees with training and new hire documentation.

● Cross-trained existing employees to maximize team agility and performance.

● Maximized performance by monitoring daily activities and mentoring team members.

● Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

● Approved regular payroll submissions for employees. CNA 04/2015 to 01/2018 CNA Carrington Place

● Responsible for assisting 15+ residents each shift with daily living activities, ensuring they were on time for all meals and activities

● Provided social and emotional support to improve residents morale

● Supported residents with field trips,arts, and crafts, music, games and reading activities

● Observed physical and emotional changes, and reported patient conditions to nurses

● Checked patient vitals such as temperature, blood pressure and blood sugar levels. CUSTOMER SERVICE REPRESENTATIVE 09/2013 to 02/2015 ALORICA AT&T

● Handled 90+ calls daily with duties including signing up new customers,

● Retrieving customer data, presenting relevant product information

● 85% average customer satisfaction rating month to month,15% higher than the company avg.

● Suggested new tactics to persuade canceling customers to stay with the

● company resulting in a 5% decrease in cancellations. BOOKKEEPER 11/2010 to 04/2012 Beagle and Associates

● Very experienced with updating records and using a variety of software programs.

● Maintained and processed invoices, deposits and money logs.

● Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.

● Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.

● Organized and carried out proactive month-end, quarterly and year-end processes.

● Reported financial data and updated financial records in ledgers and journals.

● Verified accurate record keeping processes, reducing financial inconsistencies. EDUCATION

SPI/CPNI Privacy Training 09/2019

2019 Coastal Alabama Community College- Business Management CERTIFICATIONS

1. State of Alabama Adjuster License -11/2022-05/2024 SPECIAL SKILLS

Customer Account Management

Upbeat and Positive Personality

Issue and Complaint Resolution

Building Customer Trust and Loyalty

Attention to Detail

Calm and Professional Under Pressure