Aaron Presley

Customer support and sales professional

Costa Mesa, California • 714-***-****

aducal@r.postjobfree.com

https://www.linkedin.com/in/aaron-presley-15908641

Summary

Results-oriented and customer-focused professional with 25 years of comprehensive experience in providing technical support/service and driving revenue. Passionate and creative individual with a consistent track record of success in analyzing data and identifying/resolving technical concerns. Demonstrated excellence in solving complex challenges, engaging crucial stakeholders, and recognizing opportunities. A credible history of guiding end-users and serving as a first line contact between customer and team. An assertive and enthusiastic leader with an in-depth understanding of leading teams and constructing relationships to achieve goals/objectives. Outstanding oral and written communication, interpersonal, and critical-thinking skills. High attention to detail as well as flexible and adaptable to change.

Education

Associate of Science, Computer Information Systems

Orange Coast College, Costa Mesa, California

Technical Proficiencies

Platform:

Linux, Windows, Mac OS, Android.

Tools:

CRM, Microsoft 365, HTML, CSS, Python, JavaScript.

Skills:

Custom Service, Troubleshoot, Application/Software Support, Desktop Support, Computer Savvy

Career Experience

Kim International (Kush Supply Co./ Greenlane) Nov. 2020 – Sept.2022

Customer Support Lead/Sales

Managed and responded to high volumes phone calls, as well as outbound prospecting. Provide information about Marijuana Packaging, Industrial, and consumer goods, both stock and custom. Generate notes of calls in NetSuite to ensure accuracy of information. Drafted reports of both sales and performance to report for commission and teammate review. Troubleshot call ins for complaints and returns so that I can collaborate with my finance and warehouse teams to provide a swift resolution and return of goods and replace them if needed. Collaborated with multiple departments for sales and custom work solutions. Build and promote strong relationships with small and large distribution companies both nationally and internationally. Orchestrate with managers, office staff, and team members to develop new strategies and review policies. Train and coach employees to maximize existing skills and develop new one. Update and maintain customers’ accounts on a regular basis.

●Achieved promotion as a Senior Support Rep/ Team Lead within 9 months.

●Accomplished all service level requirements on a consistent basis.

●Created training materials and standard operating procedures

Career Experience (Continued)

Glidewell Dental, Irvine, California Sept. 2016 – Mar.2020

Technical Advisor / Customer Service

Managed and responded to high volumes phone calls, while answering all queries of customers. Provide information about Dental products and services. Generate notes of calls in GCM to ensure accuracy of information. Draft reports of each case. Analyze cases to advise doctors in selection of suitable products. Collaborate and communicate with customers, dental technicians, and managers to streamline operations and enhance performance. Build and promote strong relationships with doctors/dental technicians, managers, and customers to ensure a smooth workflow. Orchestrate with managers, office staff, and team members to develop new strategies and review policies. Train and coach employees to maximize existing skills and develop new one. Update and maintain customers’ accounts on a regular basis.

●Achieved promotion as a Senior Technical Advisor/ Team Lead within 2.5 years.

●Accomplished all service level requirements on a consistent basis.

●Created training materials to nurture effective assets within a short period.

Additional experience as a Customer Service / Sales at SkyCare, Business Development / Account Management at Local SEO Sites, Sales Manager/Trainer at Kianga Solar, Customer Service Specialist at AGR Group, and Software Support Agent at Bankruptcy Management Solutions.