Roslyn R. Moore

**** ********* ****

Davenport, Florida 33837

623-***-****

aducab@r.postjobfree.com

OBJECTIVES

I am seeking a position that can utilize my employment experience in working with the vulnerable adults, children and elderly population while meeting their needs. I pride myself on the ability to access services and develop resources for the vulnerable population to remain in the community and meet their level of care needs.

EDUCATION

DeVry University, Phoenix, AZ June 2011

Bachelor of Science in Business HR Technical Management

EXPERIENCE

United Health Group Tampa, Florida 1/8/2021

Social Services Coordinator Responsible for an Integrated Care Model by relaying the pertinent information about the member needs and advocating for the best possible care available, and ensuring they have the right services to meet their needs.

Primary Responsibilities:

●Assess, plan and implement care strategies that are individualized by patient and directed toward the most appropriate, lease restrictive level of care

●Identify and initiate referrals for social service programs; including financial, psychosocial, community and state supportive services

●Manage the care plan throughout the continuum of care as a single point of contact

●Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members

●Advocate for patients and families as needed to ensure the patient's needs and choices are fully represented and supported by the health care team

●Make outbound calls and receive inbound calls to assess members' current health status

●Identify gaps or barriers in treatment plans

Centene Corporation, Sunshine Health Tampa, Florida

Long Term Care Coordinator 2015-1/8/2021

Responsible for the coordination of Health Care needs for members residing in the community to ensure needs are met to enabling them to remain in least restrictive environment safely. Coordinated the health care needs of members residing in facilities such as Assisted Living and Nursing Homes to ensure that their level of care needs are met.

The Diversity Initiative Palmetto, Florida

Supportive Employment Specialist 2014-2015

Negotiate collective bargaining agreements.

Monitor company or workforce adherence to labor agreements.

Present the position of the company or of labor during arbitration or other labor negotiations

Write letters related to labor relations activities, such as letters to amend collective bargaining agreements, letters of dispute or conciliation, or letters to seek clarification of contract terms.

Draft contract proposals or counter-proposals for collective bargaining or other labor negotiations.

Everyday Blessings Sarasota, Florida

House Parent/Caregiver 2013-2014

Oversaw the operation, labor, and management of the house, and maintain a daily log on each resident.

Develop and review the care plan for each resident with the Resident manager

Assist with the development of resident goals and objectives to include referring agency if relevant, and the engagement of family whenever possible.

Coordinate and supervise homework, medical appointments, mentoring or special classes with residents.

Correctional Corporation of America-Saguaro Eloy, Arizona

Correctional Officer 2012- 2014

Correctional Corporation of America-LA Palma Eloy, Arizona

Correctional Officer 2009-2010

Conducted head counts to ensure that each prisoner is present.

Inspected conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure security and help prevent escapes.

Monitored conduct of prisoners in housing unit, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent escape or violence.

Searched prisoners and vehicles and conduct shakedowns of cells for valuables and contraband, such as weapons or drugs.

Maintained records of prisoners' identification and charges.

Division of Developmental Disabilities Phoenix, Arizona

Program Project Monitor

Provided assessments of family needs by developing and implementing service plans to address the needs of children, the elderly and the disabled.

Investigated cases of the abuse and neglect of children, the elderly and the disabled and the follow-up field visits and interviews and coordinating with law enforcement.

Managed cases reports, recording all contact with clients, documenting hotline calls, and updating the log book.

Office of Licensure Certification and Regulation Arizona Phoenix, Arizona

Family Home Licensing-Licensing Liaison 2000-2004

Responsible for the Licensing of family child care homes, conducted on-site inspections, monitored family child care homes, investigated complaints, conducted group orientations and provided technical assistance towards quality care.

Provided services to individuals and families by focusing on family preservation and family reunification, adoption and emancipation implemented by court ordered services

Investigated reports of abuse and neglect of children, the elderly and the disabled and intervened when necessary.

Maintained records and reports consistent with local, state and federal policies.

Division of Area Agency on Aging Arizona Phoenix, Arizona

Adult Protective Case Manager 1999-2000

Assessed the requests for adult social services; investigate all reports of abuse and neglect of dependent adults and arrange for appropriate services to ensure safety; and provide comprehensive services to severely or chronically ill and disabled adults of all ages as an alternative to institutional nursing home care

Provided crisis intervention.

Worked with individuals and families who have domestic violence, mental health, substance abuse, and pregnancy and/or child protection issues.

Developed and collaborated with community resources.

Arizona Department of Transportation Phoenix, Arizona

Customer Service Representative 1998-1999

Performed various technical tasks in the areas of vehicle registration, title, inspections as well as issuing permits and visual road tests.

Demonstrated excellent verbal and written communications skills.

Responded to inquiries from various authorized entities, assessing fees and collecting taxes.

Arizona Department of Economic Security Phoenix, Arizona

Human Service Specialist I 1997-1998

Interpreted and explained human resources policies, procedures, laws, standards, or regulations.

Hired employees and process hiring-related paperwork.

Maintained current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA).

Prepared or maintained employment records related to events, such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.

Addressed employee relations issues, such as harassment allegations, work complaints, or other employee concerns.

REFERNCES AVAILABLE UPON REQUEST

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