CHERYL COLEMAN

Phoenix, Arizona *****

602-***-**** - aduc8v@r.postjobfree.com - Online Digital Resume PROFESSIONAL SUMMARY

Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Experienced Accounts Receivable Specialist bringing 33 years of experience in the credit and collections field. Talented in performing high volume of outbound calls to secure payments on past due accounts. Well-versed in reducing loss and write-offs by offering customers payment plans and alternative debt restructuring options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SKILLS

Debt Repayment Negotiation

Payment Solicitation

Personalized Financial Reviews

Risk Management

Problem Investigation

Updating Customer Accounts

Persuasive Negotiation

Managing Delinquent Accounts

Credit and Collections

Attention to Detail

Payment Processing

Credit Accounts

Overdue Balance Detection

AR Aging Reports

WORK HISTORY

02/2015 to Current Medicaid Collections Specialist 401 Cane Ridge Parkway – Antioch, TN

Negotiated to collect balance in full.

Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Processed payments and applied to customer balances. Counseled debtors on payment options and arranged installment agreements. Researched accounts and completed due diligence to resolve collection problems. 11/2006 to 09/2014 Credit Balance Recovery Specialist (Team Lead) 1800 East Van Buren Street – Phoenix, AZ

Assisted with reconciliations and customer communications. Qualified and closed transactional inbound and usage-based opportunities. A/R over 60 days and credit balance report

Patient and Insurance refund

Routinely collaborated with department managers to correct problems and improve services

06/2002 to 05/2006 Collector (Data Entry)

9201 Calumet Avenue – Medical Data Management Services, Munster, Indiana Gathered and submitted observational information in addition to required data points.

Uploaded or transmitted data using secure protocols. Conducted surveys and documented all responses.

Collected A/R information over 180 days

Consistently complied with applicable laws and regulations to ensure facility adhered to Medicare and Medicaid guidelines

09/1989 to 12/1999 Clerk

US Army – US Army

Statically planned methods to achieve operational goals and targets Established standards for selection, promotion and termination of staff Skillfully developed department goals, objectives, standards of performance EDUCATION

No Degree: Certified Biller And Medical Termology

Manhattan Business Academy - New York, NY

06/1979 High School Diploma

William A. Wirt HS - 210 Grand Blvd